Unit Manager, Life Insurance Customer Service & Operations - Remote

Symetra has an exciting opportunity to join our Life Insurance Customer Service and Operations team as a Unit Manager!

About the role

As a Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 6+ employees.

What you will do

• Provide employees with coaching, feedback and developmental opportunities and building effective teams.
• Set clear expectations and holding employees accountable for performance.
• Oversee training and development of employees and making effective staffing decisions. Build appropriate bench strength. Ensure employees adhere to legal and operational compliance requirements.
• Provide coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
• Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes.
• Manage the daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicate unit/department/company goals to achieve understanding and acceptance.
• Continuously build subject matter expertise by being a student of the business, demonstrating technical knowledge of policies and procedures.
• Manage essential support functions and special projects as needed.
• Assist in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Why work at Symetra

“If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” - Cindy G., Program Manager

“If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I'm so lucky to have found Symetra. I have never been happier!” Gina B. - Medical Risk Consultant RN- Auditor Trainer

What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

$66,100 - $110,100 annually plus eligibility for Company Annual Bonus