Unit Manager – Retirement Inforce Operations - Remote

Symetra is seeking an engaged and people-focused Unit Manager to lead a team responsible for delivering exceptional service and operational excellence within Retirement Inforce Operations.

About the role

In this role, you'll develop talent, build high-performing teams, and create an environment where employees can do their best work while achieving business, customer, and service objectives. This is an opportunity for a leader who enjoys coaching others, driving continuous improvement, and balancing employee development with operational results.

What you will do

Lead and Develop Talent

• Coach, mentor, and develop team members to support performance, engagement, and career growth.
• Set clear expectations, provide ongoing feedback, and hold employees accountable for results.
• Foster an inclusive, collaborative team culture where diverse perspectives are valued.
• Support training, onboarding, succession planning, and workforce development initiatives.

Drive Operational Excellence

• Manage day-to-day workflow to achieve service, quality, and productivity goals.
• Monitor performance trends and identify opportunities to improve efficiency and customer outcomes.
• Ensure operational, regulatory, and compliance requirements are consistently met.
• Make staffing recommendations and support resource planning to meet business needs.

Partner and Improve

• Resolve complex customer and partner concerns with professionalism and sound judgment.
• Communicate departmental priorities and organizational goals effectively.
• Champion process improvements that enhance team effectiveness and customer experience.
• Build expertise in Retirement Operations to support informed decision-making and leadership.

Why work at Symetra

Here’s what some of our employees have to say about why they work at Symetra:

“I was referred to Symetra by a family friend who’s been with the company for years—and I’m so glad I took their advice. Symetra truly puts its people first. I’ve always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It’s a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager

“I started my Symetra journey through a temp role in Agency Services. I appreciated the flexibility of remote work and the opportunity to learn new areas of the business. Leadership valued my ideas and gave me a chance to contribute and grow, which led to a full-time position. I’ve been able to join ERGs, expand my network, and continue learning on a range of topics. I stay because of the culture—Symetra truly invests in its people, promotes diversity and inclusion, and offers great resources to support both career development and work-life balance.” - Carena M.R., Unit Manager

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $66,100 - $110,100 plus eligibility for annual bonus program