Unit Secretary

Build Your Career Where Care Comes First

At White River Health, we do more than provide healthcare; we build healthier communities. Our team thrives because we lead with heart and hold ourselves to a higher standard. We believe that every interaction is an opportunity to make a difference, and we empower our employees to grow in an environment built on trust and professional pride.

Our culture is defined by CARES:

• Compassion: We foster a culture of empathy, caring, and concern.
• Accountability: Through integrity and honesty, we take ownership of our responsibilities and actions to promote trust.
• Respect: We treat each individual with dignity, encourage creativity, and assist one another to reach our fullest potential
• Excellence: We strive to consistently achieve the highest standards of performance through continuous improvement in patient care, quality and innovation.
• Safety: Create an environment committed to zero preventable harm.

Ready to make an impact? Explore our open roles and find your place with us.

About the Role:

The Unit Secretary plays a critical role in ensuring the smooth and efficient operation of a healthcare unit by providing comprehensive administrative support. This position serves as the primary point of contact for patients, visitors, and healthcare staff, facilitating communication and coordination within the unit. The Unit Secretary is responsible for managing patient records, scheduling appointments, and handling various clerical tasks that contribute to the overall quality of patient care. By maintaining accurate documentation and supporting clinical staff, the Unit Secretary helps to create an organized and welcoming environment. Ultimately, this role is essential in supporting the healthcare team to deliver timely and effective patient services in Batesville, AR.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a healthcare or administrative support role preferred.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency in using computer systems and office software (e.g., Microsoft Office).
• Strong organizational and communication skills.

Preferred Qualifications:

• Certification as a Unit Secretary or Medical Secretary.
• Experience working in a hospital or clinical setting.
• Familiarity with electronic health record (EHR) systems.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Additional training in customer service or healthcare administration.

Responsibilities:

• Answer and direct incoming phone calls promptly and professionally.
• Greet patients, visitors, and staff, providing assistance and information as needed.
• Maintain and update patient records, ensuring accuracy and confidentiality.
• Schedule patient appointments, tests, and procedures in coordination with clinical staff.
• Prepare and distribute correspondence, reports, and other documentation.
• Coordinate communication between healthcare providers, patients, and external departments.
• Manage office supplies and ensure the unit’s administrative area is organized.
• Assist with billing and insurance documentation as required.
• Support clinical staff by facilitating timely access to patient information and resources.

Skills:

The Unit Secretary utilizes strong organizational skills daily to manage patient records and coordinate appointments, ensuring smooth workflow within the healthcare unit. Effective communication skills are essential for interacting with patients, visitors, and medical staff, facilitating clear and professional exchanges of information. Proficiency with computer software and electronic health record systems enables the Unit Secretary to accurately document and retrieve patient data, supporting clinical decision-making. Attention to detail is critical when preparing reports, handling billing information, and maintaining confidentiality of sensitive information. Additionally, multitasking and time management skills allow the Unit Secretary to prioritize responsibilities and respond promptly to the dynamic needs of the healthcare environment.