Unit Secretary - Physical Therapy

Job type: Full Time

Shift: Days

Schedule: 4 (10) hour shifts per two week pay period. Some weekend overtime is required (can be remote).

Shift: 0400-1430 & 0630-1700 on a rotating schedule.

Greets patients and visitors in person or on the telephone; obtains demographics, financial and medical information for registration and identification, coordinates and assists in the completion of all activities relating to patients finances, to facilitate the collection and distribution of information and to expedite a smooth and timely billing and collection process while adhering to department policies and procedures. Access to demographic information and limited patient health information related to job function.

• Verification of insurance benefits, obtains, monitors and expedites the necessary authorizations and approval for hospital outpatient services per the designated insurance carriers.
• Prepares daily schedules for all inpatient therapy (Acute rehab, Acute, SNF, Ortho), which includes room verification and entering new orders data and schedules outpatients.
• All patient charts are complete in a timely manner with accuracy
• Accurately enters required data in patient accounting system at the time of check in, with emphasis on accuracy of demographic data and financial information to ensure appropriate revenue routing
• Validates existing data related to prior registrations and updates appropriately in the PAS system
• Obtains all necessary copies of insurance cards and related documents, identifies the appropriate payer source
• Obtains all appropriate and necessary signatures to meet regulatory requirements
• Records comments in FUSSA to permit timely and accurate follow up
• Accurately and timely scans all necessary/required documents in to VI web.
• Follow-up on all accounts is accurately and appropriately documented in FUSSA notes in a manner which clear and understandable.
• Makes Assessments of Private Pay patients and/or problematic accounts and appropriately initiates referrals to Medi-Cal MEP for review of possible Medi-Cal or charity linkage
• Charts are audited for completeness/accuracy and all accounts are ICED within 24-hours of admission or next working day
• Maintains current knowledge of Cerner
• Maintains current knowledge of compact uninsured policy and procedures and complies with appropriate guidelines
• Provides all patients with Patient rights’ advance directives and NPP information
• Charts are turned in to the Audit/QA area within 24 hours after discharge
• Collect deductibles , co-payments, compact for uninsured rates and establish appropriate payment arrangements prior to completion of treatment/discharge
• Consistently process cashier receipts when accepting cash payments according to established policies and procedures.
• Supports and facilitates open communication with patient and families
• Supports and facilitates open communication with Physicians and other department staff
• Maintains confidentiality of patient/customer needs and expectations
• Receives positive comments from patients and families regarding job performance
• Maintains professional atmosphere in department
• Make reminders phone calls
• Responds to request in a friendly, cooperative manner, as determined by feedback from customers, management and PSMS scores
• Other duties as assigned.

Required:

• High School Diploma or GED
• Basic accounting skills necessary
• Weekend work schedule availability
• Proficient in MS Office Suite

Preferred:

• Two (2) years advanced business education
• Proficiency in word processing, business machines and English grammar
• Typing skills of 65 wpm
• Medical transcription

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