UNIT WARD CLERK- OUTPATIENT

Position Summary:
Under supervision of the Registered Nurse Supervisor (Outpatient Clinic), the Unit Ward Clerk will perform clerical duties in the assigned Nursing Department. These duties include, but are not limited to, assisting with communication, registration, and record keeping. The Unit Ward Clerk will act as receptionist for the assigned Nursing Department and in other Nursing Departments, as needed, following orientation, to assist and greet patients and visitors, and act as a clerical liaison between patients, visitors, and the clinical team.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:
• Greet and direct patients and visitors to medical and/or nursing staff.
• Maintain strict confidentiality of privileged patient/employee information.
• Work independently and set priorities appropriately.
• Be familiar with medical terminology and coding procedures.
• Operate telephone and relay written and verbal messages to clinical staff.
• Enter physician orders accordingly.
• Prepare patient charts following registration, for admission and discharge, including requisitions and medication requests.
• Order office supplies, special equipment, and medical supplies through Sage Memorial Hospital requisition process.
• Deliver and pick up patient record materials and supplies.
• Assist in preparing transport of patients to other hospital service units.
• Operate various alarm systems with proper response.
• Perform first responder, heart saver interventions, if needed.
• Schedule referral appointments for patients.
• Update daily unit census and diet list, as indicated.
• Schedule appointments for Outpatient Clinic visits.
• Review and flag patient charts on a daily basis for completeness and to ensure proper documentation.
• Participate in and attend staff in-services and meetings.
• Abide by SMH personnel policies and procedures at all times.
• Maintain knowledge of regulatory agency standards and regulations, including The Joint Commission (JC), Centers for Medicaid and Medicare Services (CMS), and other tribal, state or federal regulatory bodies.
• Maintain current American Heart Association Heartsaver CPR/First Aid Certification.
• Perform other duties as assigned.