Universal Customer Service Representative III

Established in 1998 in Medford, Oregon, People’s Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon.

The Universal Customer Service Representative (CSR) III delivers a comprehensive range of banking services within the branch environment. This role is responsible for deepening existing customer relationships, cultivating new ones through consultative engagement, and providing exceptional customer service in alignment with established policies and regulatory requirements. The Universal CSR III exercises strong independent judgment, supports branch leadership, and trains staff. This senior level position typically requires 3–5 years of prior experience as a Universal CSR, with a demonstrated record of relationship development, operational accuracy, and customer satisfaction.

Reports to: Branch Service Officer

Supervises: May Include CSA, CSS, or junior Universal CSR Roles.