Unix Systems Administrator

Summary: This position will provide the technical expertise necessary to implement computer hardware, resolve technical issues related to user problems, and is responsible for the planning, design, implementation, documentation and maintenance of complex computer systems.

Essential Duties and Responsibilities (other duties may be assigned):

• Directly provide services in the form of problem resolution, troubleshooting, training and support on any IT equipment.
• Analyze, troubleshoot and resolve hardware, and software problems.
• Perform daily operational functions in support of UNIX, mail systems, telecommunication systems, PC’s and networks.

• Provide the resolution of user help desk problems in a timely manner.
• Provide support for IT infrastructure.
• Sets up, configures, and supports internal and/or external networks.
• Perform system maintenance on PC’s networks, and communication systems.
• Answers, evaluates, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware such as modem, printer, cables, or telephone.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
• Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
• Prepares standard statistical reports, such as help desk incident reports.
• Analyzes and evaluates incident reports, and makes recommendation to reduce help line incident rate.
• Consults with programmers to explain software errors or to recommend changes to programs.
• Calls hardware vendors to request service regarding defective products.
• Tests hardware to evaluate case of use and whether product will aid user in performing work.
• Writes hardware evaluation and recommendation for management review.
• Writes or revises user training manuals and procedures.
• Develops training materials such as exercises and visual displays.
• Installs personal computers, software, and peripheral equipment.