Urgent Care Nurse Manager (48110)

Under general supervision of the Associate Chief Nurse Executive (ACNE), supervises delivery and evaluation of nursing care and the care environment in an urgent care and emergency setting. Oversees and manages clinical activities provided by inherent departments at the satellite clinics, or urgent care services. Works under the direct supervision of the ACNE; however, the Chief Nurse Executive (CNE) will maintain division oversight. Upholds the principles of Winslow Indian Health Care Center, Inc. (“WIHCC”) Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Improves staff effectiveness by motivating, coaching, counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, appraising job tasks and results in a timely manner, and approving time sheets.
• Oversees the supervision of personnel, which includes work allocation, schedules, time approval, hiring, training, orientation, and problem resolution; evaluates performance and makes recommendations for personnel actions. Develops measurable performance expectations for assigned staff according to department goals and objectives.
• Provides nursing duties in the care of general medical-surgical, urgent, emergency/trauma, obstetrical, pediatric and behavioral patients encountered on a daily basis.
• In conjunction with the CNE, ACNE and Medical Staff, oversees the operation of the assigned clinic or center, in relation to patient flow, productivity, and health care needs of the population served.
• Investigates incidence, researches and makes recommendations for innovative development of best nursing and business practice.
• Assures staffing and medical equipment meet work demands, safety requirements, and accreditation standards.
• Acts as a liaison between staff, family, and physicians and other patient care team members.
• Develops, implements, evaluates and revises clinic specific objectives, priorities, policies, procedures, QI activities and standards of care and practice which are consistent with those for the overall clinical nursing and WIHCC programs in collaboration with multi-departments.
• Participates in all nursing meetings and WIHCC programs as well as being active on the Nursing Administration team.
• Ensures Urgent Care staff are active members of the overall nursing team: attending and participating in monthly nursing staff meetings.
• Functions as the Acting CNE or Acting ACNE during their absence.
• Participates in the overall risk management activities for the Division of Nursing in collaboration with CNE, ACNE and Nurse Educator to assure timely follow up and action plan; with reports sent to Risk Management and Safety Officer.
• Provides orientation to new staff members and students as well as providing guidance, direction and training.
• Maintains professional knowledge and proficiency in nursing through continuing education, staff meetings, workshops, internal training programs, and serving on nursing committees, teams and functions.
• Participates in clinical and peer review to evaluate, modify, and improve current practice.
• Provides and performs comprehensive professional nursing care duties for patients with a wide variety of injuries and illnesses.
• Active participation with staffing coverage as needed.
• Studies nursing staff operations to identify areas to improve care, meet patient satisfaction and efficient resource utilization; recommend action and consideration to the NE and CNE.
• Assists the CNE and ACNE in maintaining, updating and implementing policies and procedures.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.