[URGENT] Computer Operator (Helpdesk)

Job Descriptions:

• Monitor daily transaction logs of Voicebot system and identify response errors and intent misclassifications. Design and refine regular expressions in Voicebot system to improve the accuracy of automatic speech recognition (ASR).

• Perform User Acceptance Test (UAT) for core business applications including CRM, Voicebot, Client Portal and CCeP systems when there are upgrade or new implementation.

• Maintain computer devices including plan and execute operating system upgrade, troubleshoot hardware and software issues of personal computers and laptops of Customer Service Centre (CSC) and Corporate Communications Sub-division (CCSD).

• Reconfigure display layouts and control input source of TV wall during executive briefings, visitor presentations and departmental events. Train team members and operational staff on basic TV wall controls, iPad controller operation and emergency display switching.

• Perform site preparation and IT infrastructure setup for corporate emergency drill and ad-hoc testing.

Job Requirements:

• HKCEE/ HKDSE Graduate, Certificte/ Diploma in IT is preferred

• Min. 2 years IT working experience

• Knowledge in system monitoring/ operations

• Knowledge in IT support tickets workflow is definitely advantage

• Shift-duty and traveling allowance will be provided

Applications:

Interested parties, please email your application with C.V. and expected salary

by clicking the "Apply Now" button

All information provided will be treated in strict confidence and used solely for recruitment purpose.