Urgent need a Help Desk Representative in Windsor, CT (In person only)

Profile Summary:

Technical Support specialist responsible for answering incoming phone calls from external customers in a high call volume support center. (Financial Industry experience highly desired) Primary responsibilities include the technical analysis, trouble-shooting, and resolution of business application issues. Other responsibilities include creating a fully documented record of all incidents in the incident tracking tool, and timely follow-up with customers to achieve high customer satisfaction scores and SLAs.

Knowledge & Experience:

· Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with a high incoming phone call volume.

· Associate's Degree in Computer Science, Engineering or a directly related field.

· A+ Certification preferred

· Two to four years of professional IT experience.

· Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.

· Good analytical and communication skills, sound judgement, and the ability to work effectively with employees and other IT staffs.

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150