Urgent: Operations and Maintenance Manager (Telecom) - Cebu

QUALIFICATIONS

• Bachelor’s degree in Electronics and Communications Engineering (ECE), Electrical Engineering, Information Technology (IT), or a related technical discipline.

• At least 5 years of operational experience in Telecommunications Operations & Maintenance (O&M) / Managed Services, with at least 2 years in a managerial or managerial-lead role.

• Strong expertise in network maintenance operations, fault management, NOC escalation protocols, and preventive/corrective maintenance workflows.

• In-depth knowledge of SLA/KPI management, particularly Availability, MTTR (Mean Time to Repair), and MTBF (Mean Time Between Failures) for both passive and active sites.

• Proven ability to manage large-scale field engineering teams, dispatch teams, NOC operators, and subcontractors across multiple regions in the Philippines.

• Strong data analysis skills, with the ability to identify network failure trends, optimize resource allocation, and develop operational performance dashboards.

• Fluent in English and Tagalog, with strong communication, leadership, problem-solving, and crisis-management skills.

DUTIES AND RESPONSIBILITIES

• Oversee daily Telecommunications Operations & Maintenance (O&M) activities to ensure high network availability and compliance with client SLAs.

• Lead and manage field maintenance teams, dispatch engineers, and subcontractors for 24/7 emergency restoration and corrective maintenance (CM), as well as routine preventive maintenance (PM).

• Establish and maintain operational workflows, emergency response procedures, and escalation matrices for site outages and major network incidents.

• Monitor NOC trouble-ticket queues, track MTTR and other operational KPIs, and conduct Root Cause Analysis (RCA) for recurring or critical site failures.

• Manage operational logistics, including toolkits, test equipment, spare parts, and inventory (SPARE/SPM) required for daily field maintenance activities.

• Coordinate with client operations leads, regional site owners, Local Government Units (LGUs), and utility providers to resolve complex operational issues and site-access challenges.

• Conduct regular operational performance reviews and site-quality audits, and implement continuous improvement initiatives to optimize O&M costs, service quality, and overall operational performance.