Urgent: Operations Manager (Angeles, Pampanga)
About the role
Provides operational and strategic direction to the diverse workforce for the installation and maintenance project, including cable quality management across Cavite, for both copper and fiber services in residential and business establishments. Assumes operations management from concept to implementation phase for communications initiatives, with routine inspection and audit of service standards to maintain the highest quality of service.
Key responsibilities
Provides operational and strategic direction to the diverse workforce for installation and maintenance projects, including cable quality management across Cavite for copper and fiber services in residential and business establishments
Assumes operations management from concept to implementation phase for communications initiatives; conducts routine inspection and audit of service standards to maintain the highest quality of service
Demonstrates strong leadership capabilities that drive team engagement, accountability and performance excellence to boost the performance and morale of the operations teams to meet operations KPI and all contractual obligations
Assists in the development of the project's contingency and risk management plan
Directly interfaces with both internal and external clients to meet service requirements; coordinates close communication and cooperation with PLDT in relation to delivery of service to customers
Plans work operations, implements operational policies and procedures, distributes workload within available workforce and manages business objectives through innovation, flexibility and creativity
Oversees work of all areas of responsibility; ensures service orders and tickets dispatched for the day are completed within required SLAs without sacrificing quality and safety compliance
Evaluates the performance of Operation teams; recommends training and development to enhance skills and competencies of Operation staff
Extends assistance to other departments to achieve operational needs and objectives
About you
At least 5 years proven experience in telco management, preferably in last mile
Graduate of ECE or any engineering course
Preferably with Operation Management Certificate
Good oral and written communication skills
Customer oriented
Keen to details and outstanding people management skills