*URGENT* Patient Service Executive, Call Centre (Healthcare, Shift Work/Office Hours) - HWX
Summary
Handles inbound and outbound calls, emails, and faxes for a healthcare call center, directing queries and performing emergency activations while maintaining strict confidentiality.
You will support Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions inclusive of internal staff pertaining to general enquiries and emergency activations with the highest service quality and operational standards.
Your duties shall include, but not be limited to the following:
• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directed
• Directing calls to internal and external stakeholders
• Updating of contact details and relevant information into the Call Centre Enquiry System
• Handling and resolving complaints
• Performing emergency activations (E.g. Code Blue, Trauma, Acute stroke etc.)
• Reporting fault on telecommunication equipment
• Performing other related duties as assigned or requested
Requirements:
- min. Higher Nitec/ Diploma in any disciplines
- No experience needed as training is provided
- Excellent interpersonal and communication skills
- Able to do shift work is an advantage
Interested candidates please send in your updated resume in MS Word Format to:
kate.leau@recruitexpress.com.sg
Subject: Call Centre Officer
EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration No.: 99C4599