*Urgent- Perm * Customer Service Specialist (Loyang) - ($4000-$4500) #NJE

• Timely and accurate entering of sales orders, amendments and engineering changes into ERP system.
• Responsible for customer repair quotations, adhere to approval policy/guidelines and manage customer timely approval to meet sales target.
• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.
• Close monitoring of business-related activities till complete closure.
• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.
• Handle customers' enquiries including managing customer relationship; know when to escalate an issue to higher management.
• Update customers' profiles,master pricing and product repair pricing in the ERP system.
• Timely prepare Repair Capability Listing / Catalogue and load it onto web page.
• Drive continuous improvement and implement innovative solutions to meet customers' requirements and optimize customer service processes.
• Review POs, Contracts, and correspond with customers to address PO discrepancies and ensure compliance to PO requirements.
• Support generating department reports for management review and discussion.
• Support and participate in customer RFQ processes using Financial models.
• Provide backup duties within the Customer Service team.
• Perform other duties as assigned.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)