Urgent!!! Senior / Business Analyst (PEGA)

Highlights:

• 1-year contract (renewable and convertible)
• 5 days work week, normal office working hour
• Great remuneration & benefits
• Great career progression
• Location: Central

Key Responsibilities:

• Conduct requirement gathering sessions with business users and stakeholders to understand business needs, pain points, and improvement opportunities.
• Analyse, document, and validate functional, data, and technical requirements for Pega-based solutions.
• Translate business requirements into user stories, functional specifications, process flows, and acceptance criteria.
• Perform fit-gap analysis, impact assessment, and effort estimation for change requests and enhancements.
• Work closely with developers, testers, and architects to clarify requirements and support solution design.
• Support system testing, UAT, regression testing, and pre-release validation to ensure solution quality.
• Triage incidents, service requests, and enhancement requests; coordinate resolution and escalation where needed.
• Review defects, root-cause analysis, and recommended fixes to ensure issues are addressed effectively.
• Support release planning, deployment activities, and post-release verification.
• Monitor application performance, operational issues, and scheduled jobs to support day-to-day service stability.
• Collaborate with vendors and internal technical teams to manage security updates, certificates, vulnerability remediation, and compliance-related activities.
• Prepare and maintain documentation such as requirement specs, process documents, test cases, release notes, and operational reports.
• Provide stakeholder updates, progress reporting, and issue tracking to ensure transparency and timely decision-making.
• Support data migration, archival, and system transition activities where required
• Provide functional support and incident triage for PEGA based applications, working with vendors and technical teams to resolve issues
• Support PEGA platform related releases, defects, and configuration changes across test and production environments

Requirements:

• At least 5 years of experience in business analysis, systems analysis, or related delivery roles.
• Strong experience gathering business requirements, documenting functional specifications, and supporting testing activities.
• Prior experience supporting PEGA based applications in GCC environment, including requirements analysis, testing, and production support.
• Prior experience using JSM (Jira Service Management) or similar service mgmt. support tools.
• Good understanding of SDLC, Agile/Scrum, and waterfall delivery methods.
• Experience supporting production operations, incident management, and release management.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to work with business users, technical teams, vendors, and project managers in a fast-paced environment.
• Proficiency in Microsoft Office, JIRA/JSM, Confluence, Visio, and related documentation tools.
• Knowledge of SQL is an advantage.
• Experience in application operations, vendor management, and service management.
• Familiarity with security-related operational tasks such as SSL certificate monitoring, vulnerability tracking, and patch coordination.
• Experience in data migration, UAT coordination, and release support.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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EA Personnel: Lim Dick Sern (Dick Sern)

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