URGENT: Senior IT Helpdesk Engineer (Permanent Work from Home)
About Us
IT Accuracy is a leading Managed IT Services provider based in Los Angeles, delivering high-quality solutions in IT Support, Cloud Computing, Server Management, Help Desk, and Cybersecurity. We provide 24/7 monitoring and management to help ensure the stability, security, and seamless operation of our clients’ IT environments.
We’re looking for a talented Senior IT Helpdesk Technician to join our dynamic and growing IT Infrastructure team. If you’re passionate about technology, enjoy helping users solve technical problems, and are committed to continuous learning, we’d love to hear from you.
🎯 Role Overview
The Senior IT Helpdesk Technician will play a critical role in supporting our clients’ IT environments. You will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, maintaining high service standards, and accurately documenting your work in our ticketing system.
This is a full-time remote position with shift flexibility required between 6:00 AM and 10:00 PM PST, including weekends.
✅ Qualifications & Experience
We’re seeking an individual with at least 5 years of hands-on IT support experience, along with excellent communication, organizational, and problem-solving skills.
Required:
Minimum 5 years of Windows desktop support experience
Excellent written and verbal communication skills
Strong organizational and time-management skills
Experience working with ticketing systems
Ability to accurately document technical work and troubleshooting steps
Strong problem-solving and customer service skills
Self-motivated and able to work independently
Comfortable providing technical support over the phone and through remote-support tools
Preferred — A Plus, But Not Required
macOS/iOS support
Microsoft 365 support
PowerShell scripting
Microsoft Azure and/or Amazon AWS
Citrix support
Backup systems such as Veeam, Datto, or similar platforms
Cisco Meraki
Microsoft Windows Server administration
📋 To Apply
Please submit your updated resume and provide answers to the following questions:
What is your expected monthly salary package?
If hired, when can you start?
Are you available to work shifts between 6:00 AM and 10:00 PM PST, including weekends?
Are you comfortable taking phone calls and assisting users remotely?
Are you able to work independently from home with minimal supervision in a quiet, distraction-free environment?
Do you have reliable internet and power service? (Please do not apply if your answer is No.)
Do you have reliable internet and power backups? (Please do not apply if you have no backup options.)
Can you maintain the confidentiality of company and client information?
Do you intend to outsource or subcontract any portion of this job to another person without our knowledge?
Do you plan to work multiple jobs simultaneously while employed in this position?
Are you comfortable keeping your camera on for most of your shift?
📌 Only shortlisted applicants will be contacted.
Be part of a team that values technical expertise, professionalism, accountability, and client success. We look forward to meeting you!