US Client Success Support 09212026 - IGTPH

Qualifications:

• Bachelor's degree in business , Information Systems, or a related field (preferred).
• 2+ years of experience in client relationship management, account strategy, or client management in a software delivery model.
• 2+ years of experience in call/contact center management.
• Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc.
• Proven ability to manage enterprise clients and deliver business outcomes through technology.
• Excellent communication and documentation skills.
• Experience with CRM and analytics tools (e.g., Salesforce).

Key Responsibilities:

• Client Support :
  Deliver quality through best practices, as required to optimize the client experience.
  
• Account Growth:
  Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long -term partnerships.
  
• Client Reporting and Analysis :
  Analyze client reports and invoices to ensure accuracy and compliance, escalating gaps as needed.
  
• Case Management and Documentation :
  Identify issues and requests, submitting cases in Jira and/or Salesforce. Document and update standard operating procedures to ensure business continuity.
  
• Cross -Functional Collaboration :
  Collaborate across the organization to ensure seamless delivery of products and services.
  Additionally, you may be required to perform additional duties and special projects as assigned.