US Customer Care Dispatch Agent I

US Customer Care Dispatch Agent I

Job Title: US Customer Care Dispatch Agent I

Job Type: Full-time (Hybrid)

Location: Guadalajara, Jal.

Salary: $15,000 – $18,000.00 MXN Gross / Month

About the Role:

Join our team at CARESTREAM as a US Customer Care Dispatch Agent I! You will play a pivotal role in coordinating field service technicians, scheduling service events, and ensuring high levels of customer satisfaction for our US clientele.

Key Responsibilities:

• Dispatch and assign service calls to field engineers based on customer urgency and geographical locations.

• Monitor ticket queues to ensure SLA compliance and resolution tracking.

• Communicate with clients, technicians, and internal teams regarding appointment schedules.

• Log all interactions and update ticket status accurately in the CRM system.

Requirements:

• Advanced / Fluent English proficiency (written and spoken).

• Bachelor's degree (undergraduate) or high school diploma.

• Up to 2 years' experience in customer support service.

• Dispatch, or call center operations is a plus.

• Proficiency in customer service platforms (SAP & C4C systems) and MS Office.

• Strong problem-solving ability and composure under fast-paced scenarios.

• Schedule flexibility within a 18x7 shift coverage of 8 hrs shifts.

Benefits & Compensation:

• Base Salary: $15,000 – $18,000.00 MXN Gross / Month

• Annual Variable Performance Bonus

• Food Vouchers

• Savings Fund

• Major Medical & Life Insurance & Dental Plan.

• Above the law Christmas Bonus.

• Vacations as stated by law + above the law vacation Premium.

• Pension Plan.

• Hybrid Work Model & Paid Leave Programs.