US_East | Programme Manager_L2

Initiative Lead Location: Miami, FL (Hybrid) Job Summary We are seeking an experienced Initiative Lead to drive the strategy, governance, and execution of large-scale Contact Center Optimization initiatives. The ideal candidate will lead transformation programs, oversee portfolio delivery, manage budgets and vendors, and collaborate with business and technical stakeholders to deliver measurable business value. Key Responsibilities Lead the end-to-end strategy and execution of contact center tra…