Us Mortgage Process Associate

Primary Duties and Responsibilities

• Validation of Document Recognition and Data Extraction.
• Perform Data Integrity check on extracted data.
• Follow the Standard Operating Procedures.
• Engage with management to overcome any obstacles to service delivery.
• Ensure that data security is maintained.
• Ensure & meet the defined SLAs as per the requirement.
• Create Bounding Boxes around Data and label the Documents.
• Provide labelled dataset for training the model.
• Identify and raise the anomalies in the Software Application.
• Focus is on production administration, process improvement and continuing to deliver on mass production tasks based on existing procedures.
• Perform testing on product improvements, expansions, and fixes, including accuracy-related functional testing and pre-production testing for client onboarding and production rollout.
• Performs complex tasks for multiple delivery tracks simultaneously and Quality Audits.
• Meet the Quality and Productivity target on a daily basis.
• Subject Matter Expert for the process.
• Perform regular analysis and take performance improvement initiatives, independently.
• Management and Tracking of Workflow Queue
• Prepare and Conduct Training
• Maintain Job aid and SOP.
• Conduct complex analysis: Time and Motion, Field level, page level, Accuracy, High Confident Skip, Redundant field etc.
• Perform POC related analysis and validation tasks.
• Respond to associates escalations.
• Troubleshoot issues reported by team members.
• Ability to work in 24 / 7 shifts.

Qualifications, Experience & Skills

Preferred skills

• Proficiency in mortgage document terminology.
• Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows.
• Proficiency in using keyboard shortcuts.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to work efficiently.
• Ability to work under pressure and time constraints.
• Effective and clear communication in English, both spoken and written.

Education & Experience

• Bachelor’s degree or academic equivalent.
• 3 to 6 years of mortgage lending experience, or a combination of education and experience to include processing, underwriting, closing, quality control and/or compliance review.

ICE is an equal opportunity and affirmative action employer. We celebrate diversity and are building a team that represents a variety of experience, perspectives, and skills. We encourage people from all backgrounds to apply.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.