User Experience (UX) Researcher

About Vaultes

Vaultes is a rapidly growing cybersecurity and digital services company headquartered in the Washington DC metro area. Serving customers across the Federal government and commercial sectors, we use our broad experience and deep technical expertise to implement customized solutions that enable mission achievement and secure the world through technology.

FAST: The Vaultes Way

F – Frictionless Collaboration: We lead with humility and are easy to work with. Our ego-less, one-team mindset keeps progress moving.

A – Accountable & Adaptable: We do what we say we will and own our outcomes. Rooted in a growth mindset, we flex with change and stay aligned to mission needs.

S – Secure by Design: We protect what matters most. Security and integrity guide our decisions, ensuring resilience and confidence for our clients and partners.

T – Trusted Partners: We work side by side with clients and colleagues, earning trust through accountability, openness, and shared success.

About the Role

In this role, you’ll use your research expertise to drive digital transformation, contributing to mission-oriented projects that make a tangible impact on public services and national priorities while improving the public's experience with government offerings.

Responsibilities

• Conduct discovery activities, including stakeholder interviews, customer touchpoint analysis, task analysis, and conceptual modeling.
• Conduct generative research activities, including observational studies, customer interviews, usability testing, and other needs analysis.
• Create generative research artifacts such as empathy maps, personas, storyboards, journey maps, experience maps, and service blueprints.
• Effectively communicate research findings, insights, implications, and conceptual ideas both verbally and visually.
• Plan and facilitate collaborative analysis and synthesis working sessions.
• Work closely with a cross functional team to ensure customer goals are met.
• Research user needs as well as system enhancements.
• Plan, recruit, and facilitate research and testing.
• Analyze and synthesize results from research and testing to provide recommendations.
• identify patterns and gaps and work with team to implement changes.
• Create evaluative research documents and artifacts, including research plans, usability test plans, scripts, and findings.
• Other responsibilities as assigned.