User Operations Specialist
Salary: Rp 10.000.000 – Rp 15.000.000 per month
About the role
Lemo Technology PTE LTD is seeking a User Operations Specialist to join our growing team in South Jakarta, Jakarta. This is a full-time position that plays a crucial role in ensuring smooth operations and exceptional user experiences across our technology products. As a User Operations Specialist, you will be the bridge between our users and internal teams, managing operational workflows, addressing user needs, and driving continuous improvement in how our users interact with our platform. This role is essential to maintaining user satisfaction and supporting the overall success of our product management and development initiatives.
Key responsibilities
Manage the daily operations of voice chat room users, gain insights into user needs and behaviors, and improve user engagement and participation in chat rooms.
Stay informed about Indonesian user preferences, cultural characteristics, and market trends, and continuously optimize user operation strategies based on local market insights.
Respond to and resolve user inquiries and operational issues in a timely and professional manner
Collaborate with product development and management teams to communicate user feedback and operational insights
Maintain and update user databases, documentation and operational records to ensure accuracy and accessibility
Coordinate with cross-functional teams to resolve technical and operational challenges affecting users
Develop and continuously optimize user operation rules, campaign plans, and operational mechanisms.
What we're looking for
Bachelor's degree in Business, Marketing, Communication, or a related field.
1-3 years of experience in user operations, user operations, customer service, or community management.
Excellent communication skills in both Bahasa Indonesia, Chinese, or English; interpersonal skills, with the ability to work collaboratively across teams.
Problem-solving mindset with a proactive approach to identifying and addressing operational challenges.
Attention to detail and commitment to maintaining accurate documentation and records.
Familiarity with social media platforms and online communities.
Passionate for the social networking industry and user engagement.
What we offer
At Lemo Technology PTE LTD, we invest in the growth and wellbeing of our team members. We offer a competitive salary package, opportunities for professional development and career progression within our expanding organisation. We foster a collaborative, innovative workplace culture where your contributions are valued and recognised. We are committed to creating an inclusive work environment where all employees can thrive and reach their full potential.
Apply now
If you are interested in joining Lemo Technology PTE LTD as a User Operations Specialist and meet the qualifications outlined above, we encourage you to submit your application. Please send your CV, a cover letter and any relevant supporting documents to our recruitment team. We look forward to hearing from you.