User Operations Specialist (Support)
Salary: $20,000 – $30,000 per month
About the role
VoiceLeap is seeking a customer service professional to manage and maintain user communication channels, build long-term customer relationships, and support the growth of our voice-based social entertainment platform across multiple regions and languages.
Key responsibilities
Manage and maintain user communication channels to build and strengthen long-term customer relationships
Participate in campaign planning and execution to drive user growth and retention
Professionally handle customer inquiries and complaints; promptly identify major issues, assess their severity, and collaborate with cross-functional teams to ensure timely resolution, delivering an exceptional customer experience
Collect and analyze user feedback and behavioral data to generate actionable insights for product optimization and operational strategy improvements
Assist with other ad-hoc operational or customer service-related tasks as assigned by management
About you
Excellent command of both spoken and written Mandarin and English
Proficiency in Malay, Turkish, Arabic, Spanish, or Hindi is a strong plus
Minimum 1 year of experience in customer service, VIP relationship management, community management, or game operations is highly preferred
Familiar with overseas social platforms (e.g., Facebook, Instagram, TikTok, etc.)
Passionate about customer service with strong communication skills, empathy, and high emotional intelligence
Responsible, detail-oriented, and enthusiastic about overseas markets
Strong team player with cross-cultural communication skills
About us
VoiceLeap is a technology company specializing in cross-border social entertainment. Founded in 2019 and headquartered in Shenzhen, China, the company established a branch office in Hong Kong in 2025. With voice at its core, VoiceLeap is dedicated to connecting users across cultures, languages, and borders through real-time voice social products, powering the next generation of social entertainment. The company's flagship product is FALLA, a social entertainment platform built around live voice chat rooms. VoiceLeap operates across 6+ major regions and 20+ countries, supporting 10+ languages with 24/7 live voice rooms.
Benefits
Full-time position, 5-day work week, 7.5 working hours per day
Statutory benefits in compliance with Hong Kong Labour Ordinance, including paid annual leave, sick leave, maternity/paternity leave, etc.
Stable office environment, conveniently located near MTR East Tsim Sha Tsui station; well-defined team structure with ongoing support for learning and career development
Annual performance review and salary adjustment opportunities based on performance