User Support Representative

This is a remote position.

Key Responsibilities:

• Respond to inbound calls, providing timely support and detailed information to customers
  

• Document interactions accurately in our CRM (Zoho)
  

• Identify and report product anomalies and recurring issues to supervisors
  

• Ensure excellent customer experience across channels, adhering to quality assurance standards
  

• Resolve issues promptly, escalating complex matters to relevant teams
  

• Provide regular customer updates until issues are resolved
  

• Collaborate with the inbound team to minimise abandoned calls
  

• Perform additional tasks as assigned by the User Support Supervisor
  

Requirements

• 0-1 year work experience

• Excellent typing skills (speed and accuracy)
  

• Strong written and oral communication skills with proper grammar
  

• Effective listening and analytical skills
  

• Good time management and multitasking abilities
  

• Ability to collaborate with others and maintain positive relationships
  

Work Structure and Ideal Candidate Profile:

• Flexible about working hours: 8 hours/day (with 1-hour break), anytime between 8am-8pm, depending on shift schedule
  

• Available to work 5 days/week, including potential weekends and public holidays
  

• Willing to adapt to night shifts, if required in future
  

• Possesses 1-6 months of customer service experience in a structured call center environment
  

• Recent NYSC graduates are encouraged to apply.