Usher's New Look Business Development Manager [Detroit]

The Business Development Manager is responsible for building and managing the systems that power UNL’s strategy, data, and execution.

This role translates organizational needs into functional systems by designing, configuring, and integrating core platforms (including CRM, data tracking tools, and dashboards). The Business Development Manager ensures that leadership has clear, accurate, and actionable insights to drive performance, identifies gaps, eliminates inefficiencies, and builds scalable solutions that improve how the organization tracks progress, measures impact, and makes decisions.

The ideal candidate combines technical capability with operational thinking, with experience in project management, CRM configuration, API integrations, data architecture, and dashboard development. They are proactive, solutions-oriented, and comfortable building in environments where systems are still evolving.

Key Responsibilities:

Strategic Execution & Accountability

• Track all Co-Founder organizational strategic priorities, ensuring alignment, momentum, and execution across teams.

• Maintain a centralized system for tracking initiatives, decisions, risks, and dependencies.

• Drive follow-through on leadership commitments by monitoring action items and holding stakeholders accountable.

• Flag time-sensitive issues, bottlenecks, and risks that require executive intervention.

• Lead special projects from concept to execution, ensuring outcomes are delivered on time and at a high standard.

• Maintain a working view across all departments to provide context-driven recommendations and escalation when needed.

Data, Dashboards & Organizational Insights

• Design and maintain dashboards that track progress against strategic priorities and key performance indicators.

• Translate organizational data into clear, actionable insights for the Co-Founder and leadership team.

• Ensure data integrity, consistency, and accessibility across systems. Identify gaps in data, reporting, or systems and recommend improvements.

• Ensure alignment between data collection, reporting structures, and executive decision-making needs.

• Deliver regular executive-level summaries on performance, risks, and opportunities across the organization.

• Recommend and implement ai-integrated systems to drive organizational efficiency

Project Management & Continuous Improvement

• Lead system-related projects from concept through implementation, including discovery, testing, and rollout.

• Establish and document workflows, processes, and system guidelines for internal use.

• Continuously identify opportunities to improve efficiency, automation, and scalability.

• Support change management efforts to ensure adoption of new systems and processes.

Qualifications

• Demonstrated experience with CRM systems (Salesforce or similar), including configuration and integrations

• Experience with API integrations, data architecture, and system design

• Strong analytical skills with the ability to translate business needs into technical solutions

• Experience building dashboards and reporting tools (e.g., Tableau, Power BI, Salesforce, etc.)

• Project management experience with the ability to manage multiple priorities simultaneously

• Strong communication skills with the ability to work across technical and non-technical teams

• Ability to operate independently in a fast-paced, evolving environment

Core Competencies

• Builder mindset with a bias toward action and problem-solving

• Comfortable working in ambiguity and creating structure where none exists

• High attention to detail with strong systems thinking

• Willing to challenge assumptions and recommend better ways of operating

• Operates with urgency, ownership, and accountability

About Usher’s New Look: