Utilities And Hard Services Manager

Description

Qiddiya Investment Company (QIC) is developing one of the region’s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the staff accommodation portfolio plays a critical role in supporting Qiddiya’s workforce and includes integrated residential, retail, leisure, and F&B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high-quality living environments.

The Utilities & Hard Services Manager is responsible for end-to-end readiness, governance, and performance of all hard facilities management and utilities services across the staff accommodation portfolio, from pre-handover and early operations through steady state.

The role acts as the owner for MEP systems, utilities, and critical building infrastructure, ensuring assets are safe, compliant, resilient, and operationally ready, including during Phase 1 reliance on temporary utilities (tankered potable water, irrigation water, and sewage collection) prior to permanent municipal connections.

Working closely with Development and Delivery teams, FM operators, and specialist vendors, the role ensures robust commissioning, structured handover, disciplined maintenance strategies, strong performance management, and effective incident response, enabling reliable and cost-effective long-term operations.

Applications closing on the 26th of April 2026.

Key Responsibilities:

1. Hard Services & Utilities Readiness Planning
   Develop and maintain a hard services readiness checklist, covering:
   
   • Mechanical, Electrical, and Plumbing (MEP) systems
   • Building Management Systems (BMS)
   • Power, water, irrigation, and sewage interfaces
   • Lifts, ELV, and life-safety systems readiness
   Ensure all hard FM systems are fully tested, compliant, and operationally ready for day-one occupancy.
   Align readiness activities with phased handovers, occupancy plans, and FM mobilisation timelines.


2. Commissioning, Testing & Handover Coordination
   Act as the hard services focal point with Development and Delivery teams.
   Coordinate and oversee:
   
   • Commissioning and testing of MEP and utilities systems
   • Snagging, defect identification, and closure
   • Operational acceptance and readiness sign-off
   Ensure complete and accurate handover documentation, including:
   
   • As-built drawings
   • Asset registers
   • O&M manuals
   • Warranties, certificates, and statutory approvals


3. Temporary Utilities Management
   Lead and govern temporary utilities operations during Phase 1 starting, where potable water, irrigation water, and sewage services are provided via tankers through third-party service providers.
   Establish and manage the temporary utilities operating model, including:
   
   • Tanker demand planning, scheduling, and capacity management
   • Storage tanks, sumps, and holding facilities
   • Water quality assurance and segregation of potable and non-potable supplies
   • Safe, compliant sewage collection and disposal
   Ensure compliance with health, safety, environmental, and regulatory requirements.
   Manage third-party utilities providers, validating performance, service continuity, and costs.
   Plan and manage the transition to permanent municipal utilities, ensuring no disruption to residents.


4. Preventive Planned Maintenance (PPM) & Critical Asset Strategy
   Develop and implement the PPM strategy for all hard services and utilities assets.
   Define and maintain the critical asset strategy, including:
   
   • Asset criticality ranking
   • Uptime and availability targets
   • Redundancy requirements and failure impact analysis
   Ensure PPM schedules are risk-based, realistic, and aligned with manufacturer and regulatory requirements.
   Review PPM compliance and effectiveness, driving continuous optimisation.


5. Corrective Maintenance Management & Reporting
   Oversee corrective and reactive maintenance management across hard services and utilities.
   Ensure faults, breakdowns, and emergencies are:
   
   • Logged correctly
   • Prioritised based on asset criticality
   • Resolved within agreed response and resolution times
   Review corrective maintenance trends, root causes, and repeat failures.
   Produce regular corrective maintenance reports highlighting risks, systemic issues, and improvement actions.


6. Utilities Monitoring, Metering & Efficiency Management
   Prepare and implement a utilities monitoring approach, including:
   
   • Metering strategy and hierarchy
   • Consumption baselines by system, building, and phase
   • Leak detection and abnormal consumption identification
   • Energy and water efficiency measures
   Use consumption data to control costs, reduce losses, and support sustainability objectives.


7. Spare Parts, Tools & Materials Management
   Define critical spare parts lists for key assets and systems.
   Ensure availability of essential spare parts, consumables, and specialist tools to support uptime targets.
   Monitor spare parts usage, stock levels, and replenishment practices.
   Coordinate with FM operators and vendors to avoid over-stocking, obsolescence, or operational risk.


8. CAFM/CMMS System Governance & Reporting
   Ensure hard services and utilities assets are correctly configured within the CAFM system, including:
   
   • Asset hierarchies and registers
   • PPM schedules and job plans
   • Corrective maintenance workflows
   Review CAFM-generated reports for:
   
   • PPM compliance
   • Work order volumes and trends
   • Response and resolution performance
   Use CAFM data to support decision-making, audits, and performance reviews.


9. KPIs, SLAs & Performance Management
   Define, monitor, and report on KPIs and SLAs related to hard services and utilities, including:
   
   • Asset availability and uptime
   • PPM compliance
   • Corrective maintenance response and resolution
   • Utilities reliability and consumption performance
   Review service provider performance and enforce corrective actions where required.
   Support continuous improvement through performance benchmarking and trend analysis.


10. FM Operator, Team & Vendor Mobilisation
    Support the training and mobilisation of the FM operator, technical teams, and specialist vendors.
    Ensure teams are familiar with:
    
    • Asset configuration and operating philosophy
    • Maintenance strategies and escalation paths
    • Safety, permit-to-work, and compliance requirements
    Oversee mobilisation of OEM contracts, specialist maintenance, and emergency call-out arrangements.


11. Incident Response & Emergency Management
    Establish and maintain incident response and escalation playbooks for:
    
    • Power and utilities outages
    • Water supply or sewage failures
    • Critical MEP system breakdowns
    • Life-safety system incidents
    Ensure roles, responsibilities, communication protocols, and escalation paths are clearly defined and tested.
    Lead post-incident reviews and corrective action planning.


12. Day-to-day Operations & Continuous Improvement
    Support the Facilities Management Senior Manager in maintaining stable, resilient, and cost-effective hard FM operations.
    Identify opportunities for performance optimisation, efficiency improvements, and risk reduction.
    Ensure hard services and utilities strategies remain scalable for future phases.

Requirements

• Bachelor’s degree in engineering (Mechanical or Electrical), or relevant experience.
• 8+ years of experience in hard FM, utilities management, or building services engineering.
• Demonstrated experience in pre-opening, early-phase operations, commissioning, FM mobilisation, and transition for large residential, hospitality, mixed-use, campus, or workforce accommodation assets.
• Strong expertise in hard FM systems, utilities operations, and residential infrastructure.
• Proven track record managing hard services (MEP/critical systems) and outsourcing models with multiple vendors, FM operators, and specialist vendors.
• Experience implementing and running CAFM/CMMS, asset registers, and performance dashboards.
• GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.
• Professional Certifications:
  Facilities Management or built-environment related certification (e.g., IFMA, BIFM, RICS, or equivalent) – desirable.
  Health & Safety or compliance-related certification (e.g., NEBOSH, IOSH, or equivalent) – desirable.
  PMP / Prince2 (useful for mobilisation, projects interface, and complex readiness planning) – advantageous.
  Sustainability/energy credentials (advantage): LEED GA/AP, energy management training, ISO exposure (e.g., ISO 41001 Facilities Management systems).
  (Certifications are preferred but not mandatory and may be substituted by relevant experience.)