Utility Billing Specialist
Description
Responsibilities:
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Manage an assigned portfolio of multifamily housing properties
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Complete monthly resident utility billing activities in accordance with department procedures and KPIs
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Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone.
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Respond to resident inquiries regarding utility charges and billing activity through email and phone
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Coordinate with internal teams to gather information and resolve billing issues
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Review billing information for accuracy and identify discrepancies requiring escalation
Essential Functions
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Review billing information and documentation for accuracy and completeness
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Maintain assigned portfolio deadlines and performance expectations
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Resolve routine billing issues and escalate complex concerns as appropriate
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Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
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Maintain professional interaction with internal and external stakeholders
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Ability to work in a fast-paced and high-stress environment
Minimum Qualifications:
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Strong written and verbal communication skills
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Excellent attention to detail and organizational abilities
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Analytical problem-solving and critical-thinking skills
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Ability to manage multiple priorities and deadlines
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Proficiency with Microsoft Excel and Microsoft Office applications
Education and Experience Requirements
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1–2 years of experience in a customer service role
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Experience working in a deadline-driven environment
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Experience in Microsoft Excel and Microsoft Office applications / Google Suite
AI & Operational Fluency
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AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables.
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Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
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Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
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Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
Skills
As published by lever · 11 questions · 1 written answer
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL
Short answers (2)
- What is your preferred name?
- What is your desired yearly compensation?
Pick from a list (8)
- How did you learn about this position? optional
- Which state do you currently live in? optional
- Do you now, or will you in the future, require sponsorship to legally work in the United States? ( Non US resident status will not automatically rule out further consideration in the recruitment process.)
- Do you have any signed agreements regarding competition with your current employer or with a previous employer?
- If you answered "Yes" to the question above, are you willing to provide Entrata with a copy of these non-compete agreements?
- Have you worked for an Entrata customer in the past 120 days?
- Have you worked for Entrata in the past?
- Do you have any relatives currently employed by Entrata? Relatives would include a spouse or civil union partner, parents, stepparents, foster parents, father-in-law, mother-in-law, children, stepchildren, foster children, sons-in-law, daughters-in-law, grandparents, grandchildren, brothers, sisters, brothers-in-law, sisters-in-law, aunts, uncles, nieces, nephews, and first cousins. (Entrata maintains a Nepotism and Dating Policy to ensure fairness and prevent potential conflicts in the workplace. This question is asked solely for the purpose of enforcing that policy)
Written answers (1)
- If you answered "Yes" to having a relative currently employed at Entrata, please share who they are what your relation to them is. optional