UX Business Analyst
Length of Contract: 12 months
Location: Darwin
Overview
Cathara Consulting is seeking a UX Business Analyst for a 12-month contract with its client. Working within a multidisciplinary program team, the successful candidate will combine business analysis, human-centred design, stakeholder facilitation, user research, technical writing and usability testing to define and validate digital and HR system solutions.
The UX Business Analyst will apply a human-centred lens to requirements planning, management, elicitation, analysis and documentation across digital projects; support the Program Manager and BA Lead in program delivery through user research, information architecture, interaction and interface design, usability reviews, project management and technical writing; facilitate stakeholder workshops and collaborate with technical, change, testing and other project team members; document business requirements for system owners and front-end users using personas, user flows, user journeys and persona-based user stories; translate business requirements into functional and non-functional specifications; and contribute to gap analysis and related activities between current-state and future-state HR processes.
Essential Skills and Experience
Demonstrated ability to take a holistic, human-centred approach to digital product design, covering user research, interface, interaction and information design, project and time management, technical writing and usability testing.
High proficiency in user research, design thinking, reporting and usability testing.
Experience designing user experiences across a range of digital products.
Experience working closely with Business Analysts, Change Analysts and Developers to embed a user-centred approach in digital projects.
Strong analysis, problem-solving, planning, communication and coordination skills.
Proficiency with Jira, Confluence and SharePoint, plus Microsoft Office, Microsoft Visio, Figma or comparable prototyping tools.
High-level analytical and organisational skills, strong attention to detail, and the ability to think laterally and conceptually.
Ability to work independently and within a multidisciplinary team while maintaining confidentiality and data privacy.
Excellent interpersonal, communication and organisational skills, including the ability to meet deadlines and maintain quality and integrity.
Proven stakeholder engagement and customer service skills, with the ability to work effectively with people from diverse cultures.
Desirable Skills
Highly developed verbal and written communication skills, including the ability to translate complex analytical and technical information into clear, meaningful terms.
Ability to work effectively in a large team with members from diverse cultures and backgrounds.
A self-starter with strong personal drive, resilience and a positive attitude.
Disciplined and accountable in supporting and maintaining work products.
Respectful and professional, with high integrity and transparency in the delivery of work.
Excellent problem-solving and critical-thinking capability.
Promotes teamwork and collaboration through active engagement with stakeholders and team members.
Key Duties and Responsibilities
Initiate and lead user-centred business analysis, documentation and design activities that deliver intuitive, efficient and accessible digital solutions.
Elicit, analyse, document and trace business and functional requirements through workshops, interviews and focus groups with vendors, project team members and stakeholders.
Conduct user research to understand business and public user contexts, operational needs, concerns and requirements.
Document research findings through personas, user journeys, wireframes and prototypes that support future-state design and align with functional requirements.
Support HR system implementation or enhancement by collaborating with solution architects, subject-matter experts, stakeholders and vendors.
Support configuration reviews, solution validation and change impact assessments.
Work with the organisational change management team on training materials and end-user readiness activities.
Monitor project scope and deliverables with the program team.
Prepare and execute test plans and cases, usability and accessibility reviews, and user acceptance testing to validate and refine solutions.
Ensure compliance with relevant government accessibility, privacy, security, legislative and regulatory requirements.
Deliver project documentation on time and to agreed quality standards in alignment with DPS project management frameworks and the Project Manager's direction.
Manage sensitive information and maintain records in accordance with information management policies.