UX Business Systems Analyst

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative, customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "Rise™." With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5G, AI, Blockchain, and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.

We are currently searching for a UX Business Systems Analyst:

The Challenge (Responsibilities)

• Interface with business stakeholders, end users, and IT infrastructure teams to define, gather, and document business processes and needs, and translate them into detailed functional specifications for development.
• Perform business systems and process analysis of existing systems and workflows by conducting interviews and requirements-gathering workshops and ensuring sign-off of required artifacts.
• Coordinate requirements for new and existing applications, and gather and document software, installation, and configuration processes.
• Assist in testing, training plan development, user training, production support, and user documentation, including web manuals, reference guides, process documents, and related materials.
• Participate in the QA process, identify test cases, explain complex processes, and support development of test plans.
• Develop detailed business cases, ROI calculations, value definitions, cost assessments, benefit statements, and risk analyses.
• Coordinate project tasks and project lifecycle phases for small to mid-size projects, including requirements, documentation, process flows, and related deliverables, to meet business goals and requirements.
• Coordinate communication with clients and stakeholders and help prioritize delivery of IT services.
• Conduct root-cause analysis using knowledge of applications, interfaces, and technology to support defect resolution.
• Assist with scope definition and implementation of solutions.
• Champion currently identified user experience improvement opportunities and own the effort from prioritization through implementation and measurement.
• Proactively identify, document, prioritize, and drive improvements that reduce user friction, simplify workflows, improve adoption, and increase employee productivity.
• Maintain a prioritized backlog of user experience and process improvement items based on user feedback, operational metrics, support trends, and business objectives.
• Partner with business stakeholders and end users to understand pain points, user journeys, workflow barriers, and opportunities to improve how users interact with technology and business processes.
• Translate user feedback and operational data into clear business requirements, functional specifications, process flows, and actionable improvement plans.
• Collaborate with application, infrastructure, service desk, security, vendor, and business teams to implement user experience improvements that require cross-functional execution.
• Act as the primary coordinator for assigned UX improvement initiatives, keeping stakeholders aligned, tracking actions, removing blockers where possible, and escalating decisions when needed.
• Measure and communicate the effectiveness of implemented improvements, including adoption, efficiency gains, reduced support incidents, simplified processes, and user satisfaction.

Your Profile (Requirements)

• Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment.
• Proven ability to independently drive improvements from concept through implementation, including work that spans multiple business and technology teams.
• Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements to identify improvement opportunities and prioritize solutions.
• Experience coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure teams, service desk teams, security teams, and vendors.
• Ability to influence outcomes and drive change without direct authority, ensuring assigned initiatives progress to completion.
• Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical, measurable improvements.
• Strong communication, facilitation, documentation, and stakeholder management skills.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Experience serving as a user advocate and championing continuous improvement initiatives focused on enhancing the end-user experience, increasing technology adoption, and improving operational efficiency.
• Experience in a distributed team environment.
• Understanding of databases and computer operating systems.
• Understanding of SaaS, on-premises systems, and cloud server services.
• Understanding of domains and basic network function.
• Knowledge of software installation processes.
• Experience creating diagrams, flowcharts, user journeys, process maps, and other visual representations to communicate information to stakeholders. Visio or equivalent tool experience preferred.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Special Notes

• Salary: $90,000

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Remote

If you meet these qualifications and are pursuing new challenges, start your application on our website to join an award-winning employer. Explore all our job openings | Sequoia Career’s Page:

Requirements

• Demonstrated prior experience identifying, leading, and implementing user experience (UX) and business process improvement initiatives in an enterprise environment.
• Proven ability to independently drive improvements from concept through implementation, including work that spans multiple business and technology teams.
• Experience gathering and analyzing user feedback, support trends, operational metrics, and business requirements to identify improvement opportunities and prioritize solutions.
• Experience coordinating cross-functional efforts involving business stakeholders, application teams, infrastructure teams, service desk teams, security teams, and vendors.
• Ability to influence outcomes and drive change without direct authority, ensuring assigned initiatives progress to completion.
• Strong analytical and problem-solving skills with the ability to convert user pain points and operational data into practical, measurable improvements.
• Strong communication, facilitation, documentation, and stakeholder management skills.