UX Lead EMEA (Pet Parent & Professional)

Salary range pa: £70650- £78500

The Hill's pet parent and veterinary-facing ecosystems are rapidly evolving in our digital world. As the leading digital and eCommerce division at Colgate-Palmolive, we are seeking an EMEA UX Lead to manage the strategy, performance, and continued development of best-in-class websites and digital tools for pet parents and Veterinary Health Care Teams (VHCT).

In this role, you will supervise a team of four—including a Website Specialist, a Digital Product Manager, and a Digital Analyst—to oversee our owned digital platforms and tools. You will gather business requirements, prioritize improvements, coordinate development with Global teams, and ensure our digital presence continues to grow and engage our core audiences.You will be the voice of EMEA as we ensure our global tools are EMEA fit for purpose .

The role will report to the Sr Director IBE & Digital at the Hill’s Regional Omni Acceleration Centre (OAC) and is based in Woking.

Responsibilities:

• Managing Hill’s EMEA web ecosystem to maximize user engagement and conversion rates in line with the global Hill’s strategy
  

  • Representing EMEA digital priorities globally while steering web strategy, search, personalization, and tool deployment

  • Driving technical integrations and empowering local teams with third-party digital solutions

  • Overseeing regional marketing alignment and web content localization across markets

  • Partnering closely with the Global teams to ensure plans in line with global strategy

• Monitoring performance metrics to continuously optimize engagement and conversion funnels
  

  • Establishing KPIs and partnering with Global teams to implement robust analytics tagging frameworks

  • Enabling local markets to evaluate performance through self-service analytics dashboards

• Delivering technical governance and collaborating with the IT to ensure best-in-class UX

• Directing the deployment, strategic evolution, and KPI performance tracking of Hill’s professional digital tools across EMEA markets

  • Spearhead the rollout of Vet Ecosystem Tools and eCommerce initiatives across EMEA in partnership with country leadership, IT, Global Product teams, and external partner
  • Serve as the primary liaison between global IT and market leaders; facilitate bimonthly steering committee meetings to maintain alignment with brand standards and legal requirements
  • Engage regularly with regional Commercial, GIT, and executive leadership to align on the ecosystem strategy and champion scalable digital solutions

• Team Leadership & Talent Development

  • Mentor, manage, and drive professional development and performance management for direct reports

This is not an exhaustive list of duties or functions.

Education/Requirements:

• 8+ years experience in an eCommerce/digital marketing/ product environment on the edge of business and IT (e.g., in role of Business Analyst, Product Owner, UX)
  

• Bachelor or Master degree in a creative discipline, e.g., mathematics, statistics, economics, or CS (or equivalent experience)
  

• Project management and ability to meet project timelines working across multiple stakeholders
  

• Excellent Excel skills (e.g., pivot tables)
  

• Knowledge of digital strategies and trends
  

• Experience with User Feedback Tools and Web/Online Analytics Platforms (ie: Qualtrics, Full Story, Glassbox, Google Analytics, Google Optimize)
  

• Ability to lead cross-functional teams and manage simultaneous projects and needs
  

• Strong initiative and results oriented

Other skills:

• Ability to manage ambiguity and thrive
  
• Leader and Team player with excellent interpersonal skills, particularly with diverse cultures, 2+ years of experience managing a team
• Strong Analytical Acumen and Project Management skills
  
• Planning/Priority Setting
  
• Effective Execution