UX/Product Design Intern

As part of the team, you’ll have opportunities to:

• Design and prototype customer-support experiences across web, chat, conversational, and AI-assisted interfaces.
• Explore how Generative AI and conversational assistants can make complex support interactions simpler and more intuitive.
• Create user flows, wireframes, high-fidelity UI designs, and interactive prototypes in Figma.
• Apply and contribute to established design systems, reusable components, patterns, and interaction standards.
• Prototype concepts quickly so the team can evaluate ideas before investing in full development.
• Help explore emerging AI-assisted design and prototyping workflows, including tools that help move concepts from design toward functioning experiences.
• Partner with researchers to understand user needs via customer interviews and survey analysis.
• Partner with engineers to understand how designs translate into front-end implementation.
• Participate in design critiques, usability testing, customer feedback sessions, and iterative design.
• Help the team think through important AI experience questions such as user intent, confidence, transparency, error recovery, and transitions between AI and human support.

You might be a great fit if you:

• Like asking "Can I prototype this?" rather than stopping at a static mockup.
• Care about both how an experience feels and how it gets built.
• Enjoy working within a design system but know when a new interaction requires thoughtful exploration.
• Are comfortable experimenting with emerging technology while remaining grounded in real customer needs.
• Think critically about AI rather than adding AI simply because it's available.
• Can move between user journeys, interaction details, visual design, prototypes, and conversations with engineers.
• Are curious, collaborative, comfortable receiving feedback, and eager to learn.

Tools & Technologies You May Encounter

• Figma / FigJam
• Design systems and component libraries
• HTML / CSS / JavaScript
• Generative AI and LLM-based experiences
• AI-assisted design and prototyping tools
• Conversational and chat interfaces
• Modern web application frameworks and prototyping approaches

What You’ll Gain

This internship offers hands-on experience working on real customer-facing problems at the intersection of enterprise UX and emerging AI technology. You’ll develop experience designing within a mature product environment, collaborating across disciplines, working with design systems, and exploring new ways designers can use AI and prototyping technology to turn ideas into testable experiences.

• Currently pursuing a degree in UX Design, Interaction Design, Product Design, Human-Computer Interaction, Digital Design, Computer Science, or a related field.
• Strong foundation in user-centered design and interaction-design principles.
• Experience designing interfaces and prototypes using Figma.
• Familiarity with design systems, including components, variants, patterns, and reusable UI structures.
• A portfolio demonstrating UX thinking, interaction design, prototyping, and visual craft.
• Curiosity about Generative AI and how AI changes the way people interact with digital products.
• Strong communication skills and willingness to collaborate across design, product, and engineering teams.
• Based in, studying in, or able to work from Mexico City.

Nice to have

• Familiarity with front-end technologies such as HTML, CSS, and JavaScript. You don't need to be a software engineer, but you should be comfortable understanding how interfaces get built.
• Experience creating functional or coded prototypes.
• Experience experimenting with AI-assisted design or development tools.
• Familiarity with conversational UX, chatbots, digital assistants, or customer-support experiences.
• Experience conducting or participating in usability research and incorporating feedback into designs.
• Interest in accessibility and inclusive design.

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