Overview of the role:

As a UX Research Manager, you will lead the UX Research team at Flutter Brazil, taking responsibility for the quality, consistency, and business impact of everything produced by the discipline.

You will be responsible for translating the priorities defined by Product into a clear research agenda for the team, ensuring methodological rigor across studies and developing each team member through structured feedback, career support, and technical mentoring.

This is a people leadership role with strong technical depth. You will be expected to make sound methodological decisions, identify blind spots and ethical risks, and effectively balance depth, quality, and speed according to business needs.

You will also be responsible for evolving the research practice, including standards, operations, tools, and the knowledge repository, while strengthening collaboration across Research, Product, Design, Data, Insights, CS, and Commercial teams. You will have broad autonomy over people, processes, and outcomes, proposing changes and influencing stakeholders at different levels of the organization.

What you’ll do:

• Research Strategy and Direction

  • Translate Product and business priorities into a clear and focused research agenda for the team.
  • Influence prioritization by identifying the questions that carry the greatest decision-making risk, the evidence already available, and the situations that truly require primary research.
  • Ensure the team understands the strategic context, dependencies, and key questions the business needs to answer.
  • Anticipate risks and opportunities, connecting operational decisions to organizational objectives.
  • Foster strategic thinking by continuously sharing business and market context.

  Customer, Data, and Evidence

  • Define expectations around discovery and the use of evidence for the squads supported by the team.
  • Ensure existing studies and data are leveraged effectively, reducing redundancy and expanding the reach of insights.
  • Build a shared understanding of users' needs, behaviors, and motivations.
  • Partner with Data and Analytics teams to connect behavioral signals with qualitative findings.

  Research Execution, Quality, and Technical Expertise

  • Ensure the quality of research studies through clear reviews, alignment processes, and rituals.
  • Guide complex methodological decisions, identifying blind spots and ethical risks.
  • Balance rigor, depth, and speed according to the risk and impact of each decision.
  • Act as the team's primary technical reference for the research discipline.
  • Define and evolve methodological standards, frameworks, templates, and ResearchOps practices.
  • Evaluate and improve research tools and the centralized insights repository.
  • Identify knowledge gaps and promote training and initiatives to raise the team's technical maturity.

  Collaboration, Influence, and Advocacy

  • Strengthen collaboration across Research, Product, Design, Data, Insights, CS, and Commercial teams.
  • Support Product in prioritizing the research backlog, negotiating scope, and aligning expectations.
  • Lead cross-functional initiatives such as the Product Experience Index (PXI) and Voice of Customer.
  • Represent the Research discipline in tactical and strategic forums, connecting insights to roadmap and Product decisions.
  • Strengthen a culture of evidence-based decision-making.
  • Promote the democratization of research in a controlled manner while preserving methodological rigor.
  • Advocate for ethical, inclusive, and accessible research practices.

  People Leadership

  • Lead and develop the UX Research team, connecting deliverables to business needs and individual development.
  • Define responsibilities, monitor performance, and provide continuous feedback.
  • Create individual development plans with clear goals and consistent follow-up.
  • Prepare team members for new challenges and career opportunities.
  • Ensure performance and consistency of delivery, adjusting processes and routines when necessary.
  • Conduct organizational reviews with a systemic perspective, ensuring that team profiles are aligned with the area's challenges.
  • Foster a safe environment for experimentation, learning, and open discussion.

What you’ll bring:

• Proven experience in managing and developing researchers, beyond simply leading research projects.
• Strong command of qualitative and quantitative methods applied to digital products, with the ability to critically review sampling, analysis, and synthesis decisions.
• Ability to connect research and insights to strategic objectives and business outcomes.
• Experience building and evolving a research practice, including standards, operations, tools, repositories, and quality criteria.
• Sound judgment regarding trade-offs between methodological rigor, depth, and speed.
• Strong facilitation, negotiation, and stakeholder management skills across different functions and seniority levels.
• Experience communicating complex findings clearly and strategically to senior audiences.
• Comfort working in ambiguous environments and making decisions without having complete information.
• A consistent track record of developing researchers and supporting their progression to higher levels of seniority.

We require a candidate who has achieved or is capable of the following:

• Previous experience directly leading UX Research teams.
• Advanced English proficiency.
• Solid experience in UX Research applied to digital products.
• Strong command of qualitative and quantitative research methodologies.
• Experience with performance management, feedback, and career development.
• Ability to influence stakeholders and operate effectively in cross-functional environments.
• Strategic thinking and the ability to connect user needs, data, and business objectives.
• Excellent communication and presentation skills for different levels of the organization.

We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply 🚀