UX Research Procurement Project Manager

We are looking for a strong Project Manager, someone who can:

? Program manage financials/ metrics and workflow allocation for global projects on UX research cutting across multiple geographies and suppliers.

? Work in a fast-paced, ambiguous environment

? Familiarity with the details of UX research/ Natie Experience studies and can execute on key components

? Create a performance management framework for multiple global suppliers ensuring that they adhere to set SLAs

? Create/ improve a QA framework for UX projects/ Native experience studies

Requirements:

- Minimum of 5 years of experience dealing with large global projects

- Proven track record of success as a project manager in a fast paced environment.

- Ability to navigate organizational complexity with multiple stakeholders.

- Familiarity with or experience in performing analysis and presenting findings using tools like:

(Google Sheets / Excel) SQL queries (or other structured query languages) Google tools, and or Fusion Tables

- Undergraduate degree in Human Computer Interaction (or equivalent experience)

Preferred Qualification:

- Bonus: understanding of schemas and object models, identifying underlying problems, with the ability to make recommendations to software engineers.

- Project management certifications such as PMP or SCPM (or equivalent experience)

- Masters Degree is preferred

Core Competencies/Personality Profile

Client focus

? Planning and organising

? Plans and schedules tasks to ensure the best use of time and resources. Takes a logical and systematic approach to work.

Quality and operational excellence

? Demonstrates a commitment to quality and operational excellence. Identifies opportunities for continuous improvement. Ensures processes are adhered to.

Team Collaboration

? Works collaboratively with others in pursuit of team goals. Shares information and ideas with others.

Change orientation

? Positively embraces change, accepts new approaches and maintains own effectiveness in situations of uncertainty. Takes a flexible approach to work and encourages others to do so.

Personal and team development

? Takes responsibility for own development, seeking out and acting upon feedback on own performance.

Professional/technical skills

? Demonstrates the relevant technical/professional skills related to the role. Makes decisions and solves problems based on sound technical knowledge.

Key Responsibilities

Key Driver to ensure projects launch and are completed on time.

? Managing request funnel for multiple projects (some running concurrently)

? Main POC for Google PAs and vendors to initiate UX research projects

? Maintain calendar or other capacity tracking tool

? Reporting of Key Performance Indicators for various projects to enable performance evaluation of suppliers/ management through SLAs.

? Monitoring high standards and working with supplier and stakeholder contacts on new methods and procedures.

? Creation, implementation and development of a team site to house all collateral, matrices, results and key findings in a central repository along with process documentation.

? Ensuring and developing best practice principles in conjunction with wider UX team.

? Reporting & comparison of supplier performance

? Communication with key stakeholders

PMP,UX,UX research,framework,SQL queries,

Only GC/Citizen, OPT,EAD,W2