UX Researcher

Job Description

As a UX Researcher, you will play a critical role in helping develop deep, actionable insights into the needs, behaviors, and desires of our customers. This is essential for the creation and continuous improvement of our products and services. This role centers on qualitative research: planning and executing studies, interfacing directly with customers, and synthesising rich qualitative insights across the organisation. You'll contribute to the research strategy and work closely with senior stakeholders and the wider UX research team.

What you'll be doing

You will contribute to the UX Research function by carrying out qualitative research across digital product portfolio. Your responsibilities include: -

Research Execution: Plan and conduct a broad range of generative, iterative, and evaluative qualitative research activities, such as in-depth user interviews, contextual inquiry, ethnographic field studies, usability testing (web and mobile), etc.

Insight Generation: Analyse and synthesise complex qualitative data — interview transcripts, observational notes, and usability sessions — to identify themes, patterns, and actionable insights, ensuring meticulous documentation of findings.

Narrative& Storytelling: Distill rich, sometimes ambiguous qualitative findings into clear, compelling narratives that give stakeholders a deep understanding of user needs, motivations, and pain points.

Organisational Translation: Act as a research consultant across multiple product lines, identifying patterns that impact the whole company while translating specific nuances for individual teams. -

Stakeholder Communication: Create compelling research reports and presentations for senior management that present analysis and recommendations succinctly and clearly, translating research findings into actionable product, design, and business strategies

Cross-Functional Collaboration: Work collaboratively with designers, product managers, engineering teams, and business partners. Participate in design brainstorming sessions and workshops to guide design decisions and collaborate on potential solutions to issues in a timely manner. -

Research Ops: Champion research operations — maintaining participant recruitment pipelines, research repositories, and reusable templates — to scale research quality, efficiency, and the accessibility of insights across the organisation.

Requirements

• 3-6 years of experience in UX research.
• Deep expertise in qualitative research methods — including both traditional and modern approaches to recruitment and reporting.
• Skilled in qualitative analysis techniques such as thematic analysis and affinity mapping, and in producing deliverables like service design blueprints, journey maps, and process flows.
• Ability to select the right qualitative methods and synthesise timely insights into coherent, actionable deliverables for design, product, business, and technology teams.
• Expertise in defining research objectives with product, design, brand, and engineering teams to support the entire product lifecycle.
• Strong understanding of product design processes and emerging technologies.
• Comfortable collaborating with Product, Tech, Data, and Business partners to deliver quality services and experiences.

Good-to-have

• Familiarity with design and prototyping tools (e.g., Figma).
• Experience with AI-augmented research methods and tools
• Experience with quantitative research methods (e.g., surveys, A/B testing, product analytics, CSAT) to complement and triangulate qualitative findings.
• Business proficiency in a vernacular language (Chinese, Indian or Malay).

No Recruitment Agency needed.