UX Researcher
Summary
MaxBet, part of Flutter Entertainment, is hiring a UX Researcher in Belgrade to run qualitative and quantitative player research across its sports betting and gaming products — building a scalable survey capability and turning insights into product and design recommendations.
MaxBet is a rapidly growing company specializing in sports
betting, gaming and gambling. Headquartered in Serbia, we have a strong
presence in Bosnia and Herzegovina, Montenegro and North Macedonia.
We are committed to setting new industry standards, delivering top-tier
entertainment while upholding the highest integrity.
Our success is built on our people - we foster a culture of teamwork,
clear communication and mutual respect.
As we continue to grow, we are looking for a:
UX Researcher
Role Summary:
We
are looking for a UX Researcher to expand our research capabilities
across markets and product areas and reduce dependency on a single research
resource. The role will focus on establishing a scalable surveying capability
and generating actionable player insights that directly support Product and
Design decisions.
Responsibilities:
- Planning and execution of UX research
across markets, player segments and product areas.
- Conducting qualitative and
quantitative research into player needs, behaviours and motivations.
- Market and competitor research
relevant to product decisions.
- Design, execution and analysis of
player surveys.
- Establishment and development of
scalable survey processes and tooling.
- Execution of interviews, usability
testing and concept testing.
- Translation of research findings into
product and design recommendations.
- Collaboration with Product Managers
and Designers from early discovery stages.
- Validation of new product concepts and
features.
- Evaluation of released experiences.
- Development of knowledge around player
behavior across markets.
- Collaboration with the existing UX
Researcher and Product Analyst.
- Maintenance of research repositories
and player insights.
Qualifications:
- 3–5+ years of experience in UX
Research, Product Research or a similar role.
- Experience with qualitative and
quantitative research methodologies.
- Strong experience in survey design,
execution and analysis.
- Experience with interviews, usability
testing and concept testing.
- Experience in international or
multi-market research.
- Strong ability to translate research
findings into actionable recommendations.
- Excellent communication and
presentation skills.
- Gaming or consumer digital product
experience is an advantage.
Perks and benefits:
Health & Well-being:
- Private health
insurance.
- Up to 6 days of 100%
paid leave without a certificate.
- Sports membership.
Work Environment &
Comfort:
- Modern workspace with
relaxation areas.
- Hybrid work model with
flexible working hours.
- Remote work up to 30
days/year.
Work-Life Balance:
- 24+ days of annual
leave.
- Birthday off.
- Shorter Fridays (2 PM
finish).
- Reduced hours for moms
with kids starting kindergarten.
- Fully covered maternity
leave (according to company policy).
- Day off for parents of
first graders.
Growth & Development:
- Paid training,
workshops, and educational opportunities.
- Team-building events
and sports activities.
Additional Perks:
- Daily transportation
between Novi Sad & Belgrade for Novi Sad colleagues working in
Belgrade.
- Role-based bonus
opportunities.
- Referral bonuses for
recommending new hires.
- Full equipment and
onboarding for every role.