WYgroup

Discussion

UX Researcher

Open 34d
This position is no longer accepting applications(closed Jul 24, 2026).

ABOUT US

Founded in 2009, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients. Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software. We're a user-centred & quality software-driven company. And we work with a passion for creating something new and cool. Our goal is to find out ways to make your (and our users') life bliss. Whether an iOS & Android mobile application for a fintech or a multi-platform e-commerce solution, we have the talent to meet our client's needs and beyond.

  • Plan and conduct primary and secondary research

  • Map user / stakeholders journeys and blueprints

  • Assess opportunities for service improvement

  • Help conduct workshops and sessions with clients

  • Compile research findings

  • Document the project and its deliverables

  • Envision service/product future states that enable business outcomes

  • Prioritize initiatives based on solid criteria

  • Handover needed outcomes to clients and/or internal teams

  • Interact with technology team to compile findings and identify best ways forward

  • Build product level requirements for the envisioned digital experience



Requirements

  • User-centred service level research (interviews, benchmark, desk research, trends/market analysis)

  • Workshop facilitation

  • Service visualisation (journeys and blueprints)

  • Understanding of service and digital product design

  • Outcomes compilation



Show