VA Onboarding Specialist
Posted Updated 8
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About the Role
We’re looking for a VA Onboarding Specialist to ensure every new Virtual Assistant joins Wing with confidence, clarity, and the right tools for success. This role bridges Talent Acquisition, Training, and Operations, guiding new hires from offer acceptance to full deployment. The VA Onboarding Specialist will deliver structured onboarding sessions, handle documentation and system setup, and ensure that each assistant is fully oriented to Wing’s culture, tools, and client-ready standards.
Qualifications
- Minimum 3 years of experience in onboarding, training coordination, or HR operations — preferably in a BPO, staffing, or remote workforce environment.
- Excellent communication and interpersonal skills, with strong empathy for new hires.
- Highly organized and detail-oriented, able to manage multiple onboarding batches concurrently.
- Proficiency in Google Workspace, HRIS or ATS systems, and onboarding management tools.
- Strong understanding of remote team enablement and virtual communication norms.
- Comfortable conducting live sessions or presentations for large groups.
Preferred Skills
- Background in L&D or Training Delivery, particularly for virtual assistant roles.
- Familiarity with process documentation, employee lifecycle management, or learning management systems (LMS).
- Knowledge of engagement and retention techniques during onboarding.
- Experience creating onboarding materials (guides, slide decks, video walkthroughs).
Department: Learning & Development
Work Setup: Remote / Hybrid
Compensation: PHP 45,000–70,000/month (based on experience and performance)
Skills
As published by lever · 7 questions
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn Profile URL
Short answers (6)
- Current Monthly Salary/Compensation (USD)
- Expected Monthly Salary/Compensation (USD)
- Please record a 2–5 minute video or audio introducing yourself and highlighting your customer support experience. You may use WingIntro (https://www.wingintro.com/) or Loom (https://www.loom.com/) if WingIntro is unavailable. Ensure your recording is clear, completed in a quiet environment, and professionally presented. In your recording, please tell us what interested you in this role and why you want to join Wing, describe one significant improvement you made at a previous company that is relevant to this role, and share a difficult decision you had to make in a previous job, including the situation, your decision, and the outcome. Failure to submit this requirement may result in the disqualification of your application. Once completed, paste your WingIntro or Loom URL below.
- Desired Compensation
- Potential Start Date
- Current Location
Pick from a list (1)
- Have you held a formal Customer Support leadership role (e.g., Team Lead, Manager, Head of Customer Support))? optional