Vaccines Healthcare Partnership Manager

The Vaccines Healthcare Partnership Manager develops and delivers insight-led account plans across the UK’s NHS-funded and private vaccination channels. Working with healthcare systems, vaccination-service providers and strategic partners, the role identifies barriers to vaccine access and service delivery, builds effective stakeholder relationships, and coordinates appropriate Pfizer resources to support sustainable vaccination services and improved patient access. The role adapts its approach to local commissioning arrangements, customer needs and changing market opportunities while delivering Pfizer’s vaccines objectives

Job Responsibilities:

Customer Effectiveness:

• Identify, build, and maintain strong relationships and partnerships with key customers (prescribers and non- prescribers), organisations and networks in order to deliver account plan goals and objectives

• Tailor and deliver account value propositions based on excellent insight and deliver sustainable customer solutions for all decision-making customers within Integrated Care Systems in England and relevant integrated care bodies in the devolved nations: at system, place, and neighborhood level.

• Demonstrate excellent brand, disease, environmental knowledge, and competence to deliver system value to our customers

• Consistently demonstrate first class account selling and management and develop key clinical and payor customer experts to maximise the appropriate use of our vaccines and benefits for patients

• Operate with a Digital First multichannel mindset, demonstrating high capability and deployment of digital technology and channels, to further enhance customer experience, maximise colleague efficiency and ensure optimal patient access to our vaccines.

Business Planning:

• Develop and execute account plans: Prioritise NHS and private accounts using vaccination-uptake, customer, service, and market insights; set clear objectives, review progress, and adapt plans as circumstances change.

• Map and engage decision-makers: Build relationships with the relevant commissioning, clinical, pharmacy, service, procurement, and operational stakeholders, recognising that decision-making and vaccination delivery differ by locality and channel.

• Identify access and implementation barriers: Understand where eligible people are missed because of awareness, pathway, capacity or service-delivery gaps, and work with appropriate stakeholders on feasible, compliant responses.

• Develop vaccination-service opportunities: In NHS accounts, support understanding of local vaccination pathways and implementation opportunities; in private accounts, work with providers to assess service potential, site coverage, customer readiness, and sustainable growth.

• Coordinate cross-functional execution: Bring the appropriate Pfizer specialists into account opportunities early, clarify responsibilities and dependencies, and maintain an effective link between the customer and internal teams.

• Use insight and appropriate channels effectively: Combine account reviews, field insight and approved data or digital resources to tailor engagement, share learning, and inform wider vaccines planning.

• Deliver with integrity: Maintain clear boundaries between promotional and non-promotional activity, follow applicable Pfizer requirements and the ABPI Code, and ensure customer proposals receive the appropriate internal review.

Collaboration:

• To work collaboratively with cross functional head office & field colleagues to direct resource deployment and drive delivery of the account plans

• Provide an unrivalled approach to collaborating and optimizing synergies within Integrated Care Systems in England, relevant integrated care bodies in the devolved nations, One Pfizer, and customer networks

• Sharing intelligence and customer insights with marketing and other key internal stakeholders to influence and impact brand and above brand strategies and identify opportunities to co-tailor programs and solutions

• They will act as a gateway to navigate the customer to the right resource via the right channel and reflect this approach in the account plans.

• Deliver Performance with Integrity; Operate with a strong commitment and adherence to all applicable compliance rules and regulations including the ABPI Code of Practice

• Role model living our Purpose, Values & Behaviour's to ensure that our Culture is diverse & inclusive where everyone can thrive. A growth orientated mindset demonstrating courageous thinking, thoughtful risk taking & aspirational goal setting

Non-Promotional Activities:

• To position Pfizer as a partner of choice in service development and patient experience initiatives, identifying, developing, and delivering collaborative programmes with aligned healthcare organisations.

• Maintain and apply knowledge of the APBI Code and Pfizer policies in relation to Collaborative Working and provision of Grants and Donations, ensuring that clear separation of these activities from promotional responsibilities is maintained at all times.

Qualifications:

Leadership:

• Influence without authority

• Seizes accountability

• Effective decision making (able to manage complexity)

• Respond to change with agility and innovation

Communication:

• Demonstrable track record of effective cross-functional working

• Facilitation skills

Strategic Thinking:

• Ability to adapt customer focus and account-management activity as business priorities, market conditions and vaccination-delivery models change.

• Promote ongoing learning agility and Continuous Professional Development for self and others, demonstrating a growth mindset

• Role model Pfizer Values and Behaviours to ensure our culture is diverse and inclusive

• Must have gained the ABPI Medical Representative’s Exam (or equivalent) within first two years of employment as a representative. Representatives new to the pharmaceutical industry must take an appropriate exam within their first year of employment as a representative.

• Fully conversant with requirements of ABPI Code of Practice

• Where access to customer groups have certain entry requirements e.g., credentialling, colleague would be required to comply with these as necessary to fulfil their role

• Driving license

Preferred Qualifications:

• Extensive healthcare experience and successful account management are desirable

Non-Standard Work Schedule, Travel or Environment Requirements:

This is a national UK field-based role combining face-to-face and remote customer engagement according to customer preference and business needs. Travel across the UK for strategic customer meetings, cross-functional planning and relevant events, may be required. Overnight stays will be necessary with travel up to 20%.

Location: Field Force

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!

To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.