Valet Attendant

Responsibilities:

• Enhances the guest experience by providing exceptional service.
• Answers incoming phone calls, routing as necessary.
• Greets and interacts with guests on the front drive and in lobbies.
• Disseminates information to guests as requested.
• Parks and retrieves cars as per established guidelines.
• Inspects cars for pre-existing damage and documenting ticket accordingly.
• Unloads cars and transports guest luggage as per established guidelines.
• Assists in moving luggage and belongings from one guestroom to another (room changes).
• Delivers keys, messages, amenities etc. to guestrooms as requested.
• Stores luggage for guests as requested.
• Transports guest luggage and belongings from guestroom and load vehicle (checkout).
• Assists in answering incoming phone calls.
• Documents all “runs”.
• Arranges for transportation for guests as requested (taxis, limos, etc.).
• Monitors Bell and front drive area for cleanliness.
• Resolves guest issues.
• Adheres to department and property policies and procedures.
• Transports guests by Company vehicle as necessary.
• Adheres to established Guest Service initiative set by the Company.

Competencies:

• High energy level.
• Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
• Must project a professional and positive image.
• Ability to handle and carry out instructions.
• Ability to work a flexible schedule.
• Excellent interpersonal skills.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Basic reading skills.
• Ability to understand and promulgate written memos, instructions, regulations.
• Must be able to stand for long periods of time.
• Must be able to maintain composure under stress in a fast-paced work environment.
• Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.
• Physical dexterity to run and retrieve vehicles.
• Ability to operate automatic and standard shift vehicles.
• Valid U.S. driver’s license; good driving record.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.