Valet Driver

Company description

Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf, making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories.

What we offer

We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand.

Salaries and benefits

• Competitive salary
• Duty meals provided; breakfast/lunch/dinner/midnight meal plus coffee breaks
• Vacation tickets and benefits provided by the hotel
• Medical insurance provided

Job description

The valet driver is responsible for handling guests and visitor vehicles, as well as providing the highest caliber of service in an efficient and friendly manner during guests’ arrival, departure, and throughout the length of the guests’ stay.

Reporting to the front office leaders, responsibilities and essential job functions include but are not limited to:

• Greeting all guests and co-workers with a smile and an appropriate hospitality greeting
• Being noticeably positioned at entrances anticipating guests’ needs and providing parking assistance upon arrival and departure of guest vehicles
• Greeting all guests arriving by vehicle, promoting valet parking as the only hotel-related parking option or clearly directing guests to appropriate public parking service if they prefer
• Providing the guest with detailed parking fees and clear explanation of valet benefits
• Ensuring driveway and entrance are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
• Registering guest vehicles in valet parking device with accurate information
• Completing a thorough walk-around of guests' vehicles prior to entering garage highlighting any damage on valet parking device and advising front office leaders of any warning lights present on guests' vehicles
• Ensuring all vehicle keys are clearly identified and stored in a locked location
• Retrieving vehicles as requested by guests in a quick and timely manner
• Assisting with opening and closing vehicle doors
• Assisting guests in loading luggage into vehicles and providing directions as needed upon departure
• Providing removal of items from stored vehicles if required, and other miscellaneous services requested by guests or front office leaders in a timely manner
• When requested or anticipated, providing guests with information and answers to questions about hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions
• Assisting in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Assisting in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
• Observing, reporting, or taking immediate corrective action on deficiencies, malfunctions, and untidiness during normal duties
• Reporting for duty with a professional appearance and dress to standards

Qualifications

• Extremely detail oriented
• Ability to prioritize while multitasking
• Excellent interpersonal skills
• Team oriented
• Excellent verbal communication skills
• Customer service focused
• Professional manner and outgoing personality
• Valid UAE driver’s license with no infractions
• Working knowledge of property manager, Microsoft Office, and Microsoft Excel is an asset
• Previous experience with valet operating system is an asset
• Previous cash handling experience is an asset
• Ability to operate all types of vehicles (manual and automatic transmission)

Physical aspects of position

Include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs, and ramps
• Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)