Valet Manager - Greater Atlanta
Posted Updated
Position Description: Valet Manager
Reports To: Operations Manager
Location: Ponce City Market – Atlanta, GA
Basic Duties:
- Oversee and manage all day-to-day valet operations at Ponce City Market, ensuring safe, professional, and efficient service.
- Directly supervise valet attendants and support staff, including scheduling, training, and performance management.
- Serve as the primary point of contact for guest relations and tenant coordination related to valet and parking services.
Job Responsibilities:
- Create, publish, and manage weekly staff schedules to ensure adequate valet coverage during all operating hours
- Recruit, hire, train, and evaluate valet attendants and support staff
- Respond to and resolve guest concerns, complaints, and special requests promptly and professionally
- Serve as the primary liaison with Ponce City Market property management and tenants regarding valet operations
- Coordinate valet service for tenant events, promotions, and special property requests
- Manage daily cash handling, deposits, and reconciliation of valet revenue
- Track and report key performance metrics (revenue, ticket counts, staffing costs) to senior management
- Ensure compliance with all company policies, safety standards, and local regulations
- Maintain accurate records of incidents, accidents, and claims, and oversee the resolution process
- Monitor and maintain quality of key control, ticketing systems, and vehicle handling procedures
- Conduct regular staff meetings and ongoing training on service standards and safety procedures
- Oversee the maintenance, cleanliness, and organization of valet stands, podiums, and staging areas
- Address staff performance issues, including coaching, corrective action, and disciplinary measures as needed
- Assist with any additional tasks that may arise or be assigned by senior management
Minimum Qualifications:
- Experience – Minimum 2-3 years of valet or parking operations experience, including at least 1 year in a supervisory or management role
- Education – High school diploma required; college degree preferred
- License – Possess and maintain a valid state driver’s license with current address and exceptional driving record
- Financial – Experience with cash handling, and basic financial reporting
- Communication – Strong verbal and written communication skills; able to interact professionally with guests, tenants, and staff
- Leadership – Demonstrated ability to lead, train, and motivate a team
- Customer Service – Able to respond and interact with guests in a positive manner to inspire enjoyment of their experience
- Availability – Available to work varying shifts, including evenings, weekends, and holidays as needed
Physical Requirements:
- Regularly required to stand, walk, and move throughout the property for extended periods of time
- Occasionally required to drive, park, and retrieve vehicles
- Lift and/or move up to 25 pounds
Operational Times
- Monday–Sunday; schedule varies based on property needs, including evenings, weekends, and holidays