Valet Parking Attendant

Job Title	Valet Parking Attendant
Location	Austin, TX
Job Location	Varies
Reports to	Shift Supervisor and/or Account Manager
Department	Valet
Status	Non-exempt (hourly)

Job Purpose

The Valet Parking Attendant is responsible for parking and retrieving guest vehicles, as well as serving guests in a hospitable manner to ensure positive guest experience during arrival and departure

Duties and Responsibilities

1. Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout in response to guest needs.
2. Convey information and ideas clearly
3. Approach all encounters with guests and employees in a friendly, service-oriented manner.
4. Maintain regular attendance in compliance with Hospitality Parking standards, as required by scheduling which will vary according to the needs of business.
5. Comply at all times with Hospitality Parking standards and regulations to encourage safe and efficient parking operations.
6. Establish and maintain good communication and team work with fellow employees, other departments, and partner businesses.
7. Load and unload luggage carts and vehicles when necessary.
8. Escort guests to rooms and familiarize them with hotel/restaurant services and amenities, when necessary.
9. Check/store luggage for arrivals and departures with luggage tags, when necessary.
10. Must have good knowledge of local area; provide information, maps, and directions as required.
11. Assist supervisor when needed in answering telephone, responding to all calls within three rings.
12. Be familiar with hospitality and parking terminology but do not use with guests at any time.
13. Have knowledge of emergency procedures and assist as needed.
14. Solicit guest feedback when presented with a problem and offer an apology to the guest.
15. Use proper two-way radio etiquette at all times when communicating with other employees.
16. Attend any required meetings or training as required by management.
17. Maintain a clean work area.
18. Perform any other job-related duties as assigned.