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Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- Acts professionally with Guests and Team Members, and provides excellent Guest service at all times.
- Assists Guests promptly and courteously with Valet Check-in and Check-out procedures.
- Opens vehicle doors for all Guests.
- Visually inspects Guests’ vehicles upon receipt, and at the time of retrieval, for any vehicle damage.
- Accurately notes all damage before moving a vehicle, and immediately reports any subsequent damage to the Supervisor/Designee.
- Provides Guests with Claim Checks for their vehicles.
- Delivers and retrieves Guest vehicles as quickly and safely as possible, may include running if necessary.
- Obeys all speed limits, traffic laws, and vehicle operation policies of Black Oak Casino.
- Secures Guest vehicles properly by locking doors and windows and setting the parking brake.
- Answers all Guest questions about Valet, Hotel Registration, Casino events, Facilities, Restaurants, etc.
- Upholds cleanliness of all work stations and areas.
- Reports any Safety/Security related incident or potential incident to Supervisor/Designee and Public Safety Dispatch.
- Assists in directing and maintaining the proper flow of traffic.
- Directs self-parking Guests to appropriate parking spaces.
- Offers and provides assistance transporting luggage, strollers, wheelchairs, walkers, and other baggage to and from vehicles and carts.
- Prepares requisitions for any supplies as needed to keep the Valet operations properly stocked and ready for business.
- Reports cash tips in accordance with IRS tip reporting rules and Black Oak Casino policies.
- Performs other duties as assigned.
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