Valet Supervisor- CRC

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt
Reports to: Valet Manager

JOB SUMMARY

The Valet Supervisor at Caravan Court oversees all valet parking operations while always ensuring safety and efficiency. This role supports the Valet Manager with daily operations and oversight.

ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Greet guests according hotel standards
  • Register all vehicles in parking platform
  • Communicate the valet process to the guest
  • Assist guests with any luggage and directional needs
  • Professionally and efficiently park guest vehicles
  • Ensure staffing is sufficient
  • Monitor overtime and address as needed
  • Service and maintain valet transport shuttles
  • Plan and facilitate department meetings
  • Assist in department training
• Guest Services
  • Anticipate and attend to guest needs during interactions
  • Be proactive when attending to guests
  • Assist guests with all concierge services
• Team Support and Training
  • Attend and contribute to department meetings
  • Participate in cross training
  • Complete all required trainings
• Communication and Reporting
  • Facilitate all internal communications and follow up accordingly
  • Run all reports necessary to the operation
  • Complete full shift pass on reports and checklists
  • Log all work in appropriate platforms
• Safety & Compliance
  • Adhere to all safety and security guidelines
  • Follow all driving regulations