Valve and Actuation Specialist

Open 33d

Job Summary

The Valve and Actuation Specialist is a highly technical engineering role responsible for the design, selection, and application of valve and actuation systems. This role focuses on engineering support, technical expertise, and education to ensure that ECI delivers best-in-class solutions.

The specialist partners closely with inside and outside sales teams, providing guidance on sizing, selection, troubleshooting, and industry best practices while ensuring solutions meet application requirements. A critical part of this role is educating and mentoring the inside sales team to enhance their technical capabilities and customer support effectiveness.

Key Result Areas (KRAs)

KRA #1: Technical Expertise and Engineering Support – 30%

(Ensuring accurate sizing, selection, and application of valve and actuation technologies)

Valve and Actuation Design & Selection

Serve as ECI’s subject matter expert on valve and actuation technologies
Utilize and train others on manufacturer sizing and selection tools
Conduct engineering reviews to identify performance, safety, or reliability issues

Technical Documentation & Compliance

Provide CAD drawings, wiring diagrams, shutoff calculations, CMTRs, and material verifications
Ensure designs meet industry standards and regulatory requirements

Problem Solving & Support

Assist the sales team with technical inquiries, troubleshooting, and recommendations
Evaluate customer application requirements and recommend optimal solutions

KRA #2: Education and Technical Training – 25%

(Building technical knowledge within ECI’s sales team to enhance customer support and expertise)

Training and Knowledge Sharing

Develop and lead training programs for inside sales and customer support teams
Create technical guides, white papers, and FAQs
Conduct lunch-and-learns, webinars, and hands-on training

Technical Mentorship

Mentor inside sales engineers on complex applications and best practices
Collaborate with sales leadership to identify knowledge gaps and tailor training

KRA #3: Application Development and Custom Solutions – 15%

(Designing and improving custom valve and actuation solutions to meet unique customer needs)

Custom Engineering Solutions

Design and develop custom valve and actuation solutions
Identify recurring customer challenges and create standardized solutions

Innovation & Technology Exploration

Research and evaluate new valve and actuation technologies
Support outside sales with technical discussions and site visits

KRA #4: Innovation and Continuous Improvement – 10%

(Developing internal tools, processes, and best practices to enhance technical efficiency and accuracy)

Engineering Tools & Process Improvement

Develop internal tools, calculators, and best practices
Identify and resolve recurring technical issues through standardized solutions
Continuously update ECI’s technical resources and guidelines

Post-Installation Evaluation & Lessons Learned

Conduct post-installation performance evaluations
Integrate real-world findings into future design recommendations

KRA #5: Other Duties as Assigned – 10%

Perform additional responsibilities as needed to support business goals

Core Competencies – 10%

Lives the ECI Values

Passionate about customer experience, responsiveness, and problem-solving
Committed to learning about ECI’s products and customer base

Critical Thinking & Multitasking

Analyzes technical issues and develops solutions
Manages multiple priorities efficiently

Teamwork & Collaboration

Works effectively with others toward shared goals
Participates actively and contributes to team success

Communication

Listens actively and communicates clearly
Uses appropriate grammar, tone, and delivery
Strives for excellence in tasks and accurate quotes
Builds rapport with internal and external customers

Industry Awareness & Job Knowledge

Understands industry and business operations
Recognizes good business practices
Familiar with ECI’s electronic systems and tools
Stays current on policies, trends, and regulations

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