VAS Operations Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.

Responsibilities

Issue resolution & support: Handle and resolve customer inquiries and transaction-related issues efficiently to minimize service disruptions and ensure a seamless experience.

End-to-end case management: Process, track, and manage customer cases through multiple communication channels and ticketing systems, maintaining accurate records for auditing purposes.

System operations: Utilize internal operational systems and core platforms to manage customer requests and resolve technical or transactional issues.

Reporting & analysis: Prepare and analyze operational reports to monitor performance, identify trends, and support data-driven decisions.

Requirements

Education: Bachelor's degree.

Experience: Minimum 1 year of experience in operations, preferably financial services.

Experience in related operations sectors like banking, fintech, e-payment, ISP, and e-commerce.

Excellent verbal and written communication skills in both English and Arabic.