VDI Support (Virtual Desktop Infrastructure)

Description:

• Provide L3 support for VMware Horizon View VDI environment, handling complex incidents and escalations.
• Troubleshoot and resolve advanced VDI issues related to connectivity, performance, and user experience.
• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), Composer/Instant Clones.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
• Oversee gold image management, patching, and application delivery within the VDI environment.
• Monitor and optimize VDI performance, capacity, and availability to meet SLA requirements.
• Collaborate with infrastructure, network, security, and EUC teams for end-to-end service stability.
• Implement and enforce security policies and access controls within the Horizon environment.
• Automate and enhance operations using PowerShell, scripting, and Horizon tools.
• Maintain documentation, reporting, and stakeholder communication on system health and improvements.