Manulife Financial

Discussion

Vendor Contract Management Manager

The Vendor Contract Management Manager is responsible for overseeing the end-to-end management of vendor relationships, contract administration, and contingent workforce programs to ensure operational efficiency, compliance, and value delivery across the organization. This role manages the full contract lifecycle, including contract reviews, renewals, amendments, terminations, governance, and stakeholder engagement activities. The position also supports software asset and license management, budget monitoring, invoicing, cost allocation, and contract negotiations.

In addition, the Procurement Manager leads vendor governance initiatives by monitoring vendor performance, facilitating governance reviews, managing scorecards, and ensuring adherence to organizational vendor management standards and programs. The role is accountable for supporting workforce management processes, including contractor onboarding, offboarding, and workforce planning activities.

Responsibilities

Contract Lifecycle Management

  • Oversee end-to-end contract lifecycle activities, including contract reviews, renewals, amendments, and terminations.

  • Maintain ownership of the contract intake portal, contract dashboards, and related reporting tools.

  • Lead contract governance processes and stakeholder engagement activities.

  • Ensure contractual compliance with organizational policies and standards.

  • Coordinate contract negotiations and annual contract renewal activities.

Software Contract and Asset Management

  • Support software vendor management and contract administration.

  • Maintain software asset inventories and end-user license records.

  • Assist with annual software audits and contract renewals.

  • Manage invoice processing, chargebacks, and true-up activities.

  • Monitor monthly cost allocations and budget tracking for software-related expenditures.

Workforce Management (Third-Party Resource Management)

  • Support workforce planning and contingent workforce strategies.

  • Manage vendor relationships related to third-party resource provisioning.

  • Oversee contractor onboarding and offboarding processes.

  • Coordinate resource movement activities and workforce transitions.

  • Lead and administer workforce-related programs, including annual furlough initiatives.

Vendor Governance and Performance Management

  • Manage vendor performance scorecards and annual vendor reviews.

  • Facilitate vendor governance meetings and business reviews.

  • Ensure compliance with Third-Party Risk Management (TPRM) requirements and Global Vendor Management Programs.

  • Monitor vendor service delivery and performance against contractual obligations.

  • Support SOX, OFAC, and other regulatory, compliance, and audit-related inquiries.

  • Identify opportunities for vendor optimization, cost savings, and service improvement.

Procurement Advisory and Business Partnership

  • Serve as the Subject Matter Expert (SME) for procurement and vendor management activities.

  • Act as the primary point of contact and interface between business stakeholders and vendors.

  • Provide procurement guidance and support to business leaders and teams.

  • Resolve vendor-related issues and manage stakeholder escalations.

  • Deliver insights and recommendations to support workforce and vendor management strategies.

Process Improvement and Operational Excellence

  • Drive SharePoint standardization initiatives and process improvements.

  • Develop, maintain, and update procurement process documentation and operating procedures.

  • Identify and implement operational efficiencies across procurement, contract management, and vendor governance activities.

  • Support continuous improvement initiatives to enhance service delivery and compliance.

Stakeholder Management and Collaboration

Collaborate with cross-functional teams including:

  • Procurement

  • Risk Management

  • Legal

  • Global Finance

  • Global Data Governance

  • Marketing and CMO Management

  • Artificial Intelligence and Analytics teams

  • Information Technology and Global Technology functions

  • Build and maintain effective relationships with external vendors, partners, service delivery managers, and account managers.

  • Facilitate alignment between business requirements, vendor capabilities, and organizational objectives.

Governance, Risk, and Compliance

  • Ensure adherence to procurement policies, vendor management frameworks, and regulatory requirements.

  • Support risk assessments, vendor due diligence, and compliance reviews.

  • Maintain accurate records, documentation, and reporting for audit readiness.

  • Promote strong governance practices across contract management, vendor oversight, and workforce management activities.

Qualifications:

  • Bachelors Degree Holder (business or finance preferred)
    6+ years of progressive business experience in procurement, vendor/contract management roles

  • In-depth knowledge of Contract Management and procurement principles

  • Experience working in the relevant spend category, directly and/or in a procurement organization, with understanding of market trends, insights and technologies for Non-IT and/or IT categories

  • Good negotiations skills – ability to negotiate commercial and contractual terms with the vendors

  • Experience with sourcing and procurement systems and tools

  • Understanding of standard contractual terms and conditions to mitigate legal and business risk

  • Experience in vendor governance and risk management

  • Knowledge of relevant legislative and regulatory requirements relating to management of third-party outsourcing in the jurisdictions in which Manulife operates

  • Technical and professional knowledge – demonstrated understanding and application of procurement and vendor management principles and best practices in IT spend category and Non-IT spend category

  • Strategic thinker – thinks conceptually beyond day-to-day business realities; creates a clear vision and goals and adopts a long-term perspective; anticipates emerging issues.

  • Global thinker – dedicated to improving the Company’s competitive position on an enterprise and global level; understands and is respectful of what works in different parts of the world and what doesn’t.

  • Team builder – builds strategic partnerships with internal clients and vendors; builds buy-in and engagement with key stakeholders.

  • Skilled communicator – communicates complexity with clarity and ease; articulates a clear view of concepts, ideas, and objectives; able to interface with different stakeholders at all levels; represents the company externally with confidence; skilled in both oral and written communication.

  • Open to work on night shift schedule and hybrid set-up

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid
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