Vendor Management Manager

Here's the difference you'll make..

The Vendor Management Manager is responsible for ensuring there is a sufficient pool of qualified truckers, warehouse brokers and freight forwarders to support business growth and service commitments.

The role is responsible in maintaining current and viable warehouse lease options for expansion, transfers and contingency needs.

The role is also responsible in achieving a timely vendor accreditation in collaboration with Procurement and responsible functions. Strengthen vendor relationships and performance to ensure reliable primary and backup partners

What you'll do..

Vendor sourcing strategy

• Translate business forecasts, lane and location requirements, equipment needs and service risks into sourcing priorities

• Set coverage and backup plans and direct the team to build a provider pool before urgent requirements arise

Vendor capability assessment

• Set clear requirements for evaluating vendors

• Work with Operations and relevant technical teams to check whether vendors:

- Have enough trucks or resources to meet service needs

- Can serve the required locations

- Have relevant experience

- Rely on subcontractors to deliver the service

Accreditation coordination and monitoring

• Oversee the team’s sourcing of vendors and collection of complete accreditation requirements

• Coordinate with Procurement on accreditation priorities and target completion dates

• Monitor progress and ensure the team follows up on pending requirements

• Escalate delays that may affect operational needs or deployment dates

Warehouse lease options management

• Oversee the sourcing and updating of warehouse options for expansion, transfers and backup needs

• Ensure the team records each warehouse’s location, usable area, availability, rental rates, lease terms and date last verified

• Ensure shortlisted options meet the business requirements and availability is reconfirmed before evaluation

• Coordinate inspections with Operations and relevant technical teams to assess warehouse suitability

Vendor Readiness and Handover

• Confirm with Procurement that vendor accreditation, rates and required agreements are approved before endorsing the vendor for deployment

• Ensure the team completes readiness checks and shares vendor contacts, service requirements and escalation procedures with Operations

• Coordinate trial deployment with Operations and monitor any issues that need to be resolved

• Obtain Operations’ confirmation that the vendor meets service requirements before regular deployment

Vendor Performance Reviews

• Set vendor performance measures based on agreed service standards

• Ensure the team prepares accurate scorecards using data validated by Operations

• Lead regular performance reviews with vendors and Operations to discuss results and recurring issues

Partner Development and Service Continuity

• Build and maintain strong relationships with reliable trucking and freight forwarding partners

• Ensure qualified backup vendors are available in case primary vendors cannot deliver

• Work with vendors on improvements needed to meet service and capacity requirements

• Recommend vendor renewal, limits on deployment or replacement based on performance, capacity and identified risks, in coordination with Procurement

Cross-Functional Alignment

• Collaborate with Operations, Procurement, Finance, and Clients

• Lead discussions to resolve vendor-related service, rate, billing and contract issues

Audit & Compliance

• Ensure audit readiness and compliance with internal and client standards

• Address audit findings and implement corrective actions

People Leadership

• Lead Vendor Management Analysts

• Define KPIs and monitor team performance

• Build analytical and system capabilities within the team

You'll thrive in this role if you..

Educational Background

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or any related discipline.

• Postgraduate degree (MBA, Master's Degree, or equivalent) is an advantage.

Professional Experience

• 7+ years' experience of relevant experience in vendor management, logistics sourcing, procurement or transport operations, including 3 years managing a team or vendor portfolio

• Minimum of 10 years of progressive leadership experience in Contract Logistics Operations, covering Warehousing, Cross-Dock, Transportation, and Distribution.

• Proven track record in managing multi-site logistics operations with full P&L accountability.

• Experience in client-facing roles and managing key customer relationships within the logistics industry.

• Demonstrated success in driving operational transformation, productivity improvements, and business growth initiatives.

Competencies, Skills, Knowledge, and Abilities

Leadership Competencies

• Experience assessing truckers, freight forwarders and warehouse lease options

• Strong vendor evaluation, commercial analysis and performance monitoring skills

• Strong leadership, negotiation, problem-solving and stakeholder management skills

• Proficiency in Excel, reporting and vendor records management

• Relevant certifications in procurement, supply chain management or logistics are an advantage

• Extensive knowledge of warehousing, distribution, transportation, and end-to-end supply chain operations.

• Strong understanding of logistics performance metrics, operational planning, and resource optimization.

• Customer-centric mindset with a focus on service excellence.

• Expertise in process improvement, productivity enhancement, and operational efficiency.

• Strong project and change management capabilities.

Technical Competencies

• Proficiency in logistics technologies and systems, including:

- Warehouse Management Systems (WMS)

- Transportation Management Systems (TMS)

- Microsoft Office Suite (Advanced Excel and PowerPoint preferred)

• Knowledge of regulatory compliance, Occupational Health and Safety (OHS), and risk management practices within logistics operations.

  
  

  What’s In It For You at 2GO?

  Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving.

  Grow where you’re supported. You work in a team-first environment that prioritizes safety, care, and continuous learning.

  Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground.

  Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being