Vendor Operations Manager

What's the role? Join our Technology, Data and Digital (TDD) Vendor Management Office to lead the day-to-day governance of our primary technology partner . In this pivotal role, you will establish the SLA/KPI measurement and commercial governance function, ensuring that contractual obligations consistently translate into verifiable business outcomes . You will hold a strategic vendor accountable, interrogate performance data, and collaborate closely with internal technical leads and the vendor'…